Angela O'Brien
Fort Wayne,IN
Summary
Accomplished IT Project Manager/Analyst with extensive experience as a liaison between clients/business stakeholders and IT technical teams. Proven ability to lead complex projects to successful and timely completion. Excellent interpersonal, communication, and organizational abilities.
Overview
28
28
years of professional experience
Work History
IT Project Manager/Analyst Consultant
ASDC
01.2005 - Current
- Demonstrated strong organizational and time management skills while managing multiple IT consulting projects including projects with AT&T and Franklin Mutual Insurance.
- Collaborated with stakeholders to define project objectives and criteria.
- Supported software development projects by defining clear business requirements/user stories and effectively communicating them to technical teams.
- Planned, designed, and scheduled phases for large projects.
- Led cross-functional teams of 10 team members to successfully complete IT projects.
- Coordinate with SMEs from partner systems to ensure cross-system functionality.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions
- Guide development and implementation of system testing (IST) plans and test cases to ensure comprehensive testing.
- Updated customers and senior leaders on progress and roadblocks
- Author end user communications, training and process documentation and presentations. Conduct formal presentations of system changes for users and provide Q&A support.
- Provide user support as SME, collaborating with helpdesk personnel and users to troubleshoot issues and identify solutions/defects. Partner with development for defect resolution.
- Identified issues, analyzed information and provided solutions to problems. Analyzed information and conducted troubleshooting to determine ideal solutions and provide recommendations to upper management.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across nights and weekends
Director of Operations
EFICI Corp.
01.2009 - 01.2011
- Worked as a founding team member of a start up mobile wallet company which offers secure mobile payments over any cellular phone with up to three factors of authentication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Engaged in demonstrations, consumer awareness, branding, and acquisition initiatives to raise product awareness.
- Identified potential clients, set up and led marketing and information sharing calls.
Senior Business /Marketing Data Analyst
AT&T
01.1996 - 12.2004
- Managed all phases of project lifecycle as part of internal analytic consulting team. Performed client solicitation, project scope definition, proposal development, budget negotiation, team and vendor selection, analytical design and implementation, and client presentation.
- Managed multiple projects simultaneously for various clients from consumer and business marketing departments.
- Led project teams consisting of peers, direct reports and analysts from other functional areas, and external vendors. Motivated diverse individuals to work cooperatively toward a common goal.
- Supervised direct reports, managing their productivity and career development.
- Presented results to clients of various management levels, ranging from informal discussion to formal presentation. Demonstrated expertise in interpreting technical results to non-technical audience.
- Designed website specifications for multiple projects including a customer facing site for the federal E-Rate and RHC programs. Assembled team to implement coding and manage hardware. Developed instructional documentation and conducted end-user training.
- Profiled customers to quantify demographic attributes, improve retention, and identify potential targets for acquisition. Perform pre/post comparison of revenue distribution to determine if stimulation in usage occurred. Produced detailed monthly status reports of top accounts across various markets (e.g. Hotel, Retail, Military).
- Constructed logistic regression models to identify customers who were vulnerable to leaving AT&T for another carrier. Distinguished characteristics of customers with inbound lines via logistic regression. Interpreted results to provide recommendations to enhance marketing plans.
- Identified issues, analyzed information and provided solutions to problems.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Managed numerous district and division teambuilding activities to enhance employee morale and job satisfaction. Helped foster a strong team camaraderie that encouraged former employees to maintain ties and regularly participate in teambuilding functions.
- Coordinated group AT&T Cares functions to foster team spirit while giving time to charitable causes in the community.
Education
MS - Statistics
Virginia Polytechnic Institute and State University
Blacksburg, Virginia12.1996
BS - Mathematics
Roanoke College
Salem, Virginia05.1995
Skills
- Business Analysis
- Data Analysis
- Creative Thinking
- Troubleshooting
- Project Management
- Software Development
- Team Leadership
- Stakeholder Relations
- Testing
- Mondaycom
- MS SQL
- MySQL
- SAS
- Databases
- MS Office
Timeline
Director of Operations
EFICI Corp.
01.2009 - 01.2011
IT Project Manager/Analyst Consultant
ASDC
01.2005 - Current
Senior Business /Marketing Data Analyst
AT&T
01.1996 - 12.2004
MS - Statistics
Virginia Polytechnic Institute and State University
BS - Mathematics
Roanoke College
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