Angela Ochoa
Bakersfield,California
Summary
Dynamic professional with a proven track record at Mercy Hospital Bakersfield, adept in time management and customer service. Excelled in enhancing patient satisfaction and office productivity, demonstrating strong organization and problem-solving skills. Successfully managed drug and alcohol testing programs, ensuring confidentiality and compliance.
Overview
11
11
years of professional experience
Work History
Unit Secretary
Mercy Hospital Bakersfield
05.2024 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintaining patient records in an electronic health records system, including entering data, updating records and retrieving information.
- Communicating with other staff members and responding to requests from staff and physicians.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Enhanced office productivity by handling high volume of callers per day.
PBX Operator
Bakersfield Memorial Hospital
03.2023 - 05.2024
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Manage emergency calls and monitor alarms, page the appropriate individuals and follow established procedures in the event of an emergency.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
Drug and Alcohol Department Manager
American Safety Services Inc.
01.2014 - 07.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Set up new accounts for the drug and alcohol testing programs. Managed random testing and follow-up programs.
- Correctly administer DOT and NON-DOT drug and alcohol testing including proper completion of the required documentation.
- Maintains all records related to drug and alcohol testing in accordance with applicable laws and regulations. Ensures complete confidentiality of records.
Education
High School Diploma -
West High School
1200 New Stine Rd. Bakersfield, Ca. 9330906-1997
Skills
- Time management
- Strong Organization
- Customer Service
- Problem Solving
- Incoming Call Reception
- Adaptability
Timeline
Unit Secretary
Mercy Hospital Bakersfield
05.2024 - Current
PBX Operator
Bakersfield Memorial Hospital
03.2023 - 05.2024
Drug and Alcohol Department Manager
American Safety Services Inc.
01.2014 - 07.2020
High School Diploma -
West High School