Angela Ochoa
Bakersfield,California
Summary
Dynamic professional with a proven track record at Mercy Hospital Bakersfield, adept in time management and customer service. Excelled in enhancing patient satisfaction and office productivity, demonstrating strong organization and problem-solving skills. Successfully managed drug and alcohol testing programs, ensuring confidentiality and compliance.
Overview
11
11
years of professional experience
Work History
Unit Secretary
Mercy Hospital Bakersfield
2215 Truxtun Avenue
05.2024 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintaining patient records in an electronic health records system, including entering data, updating records and retrieving information.
- Communicating with other staff members and responding to requests from staff and physicians.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Enhanced office productivity by handling high volume of callers per day.
PBX Operator
Bakersfield Memorial Hospital
420 30th Street Bakersfield, Ca. 93301
03.2023 - 05.2024
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Manage emergency calls and monitor alarms, page the appropriate individuals and follow established procedures in the event of an emergency.
- Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.
Drug and Alcohol Department Manager
American Safety Services Inc.
3215 Fruitvale Avenue Bakersfield , Ca 93308
01.2014 - 07.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Set up new accounts for the drug and alcohol testing programs. Managed random testing and follow-up programs.
- Correctly administer DOT and NON-DOT drug and alcohol testing including proper completion of the required documentation.
- Maintains all records related to drug and alcohol testing in accordance with applicable laws and regulations. Ensures complete confidentiality of records.
Education
High School Diploma -
West High School
1200 New Stine Rd. Bakersfield, Ca. 9330906-1997
Skills
- Time management
- Strong Organization
- Customer Service
- Problem Solving
- Incoming Call Reception
- Adaptability
Timeline
Unit Secretary
Mercy Hospital Bakersfield
05.2024 - Current
PBX Operator
Bakersfield Memorial Hospital
03.2023 - 05.2024
Drug and Alcohol Department Manager
American Safety Services Inc.
01.2014 - 07.2020
High School Diploma -
West High School