Angela O'Connor
Walgreens
Sioux Rapids,IA
1
Certification
5
years of professional experience
Detail-oriented Pharmacy Operations Manager with a proven track record in workflow optimization and patient safety. Expertise in training and mentoring staff to enhance operations and improve customer satisfaction.
Work History
Pharmacy Operations Manager
1 Year 6 Months- Supervised daily operations, optimizing workflow efficiency and customer service quality.
- Implemented process improvements to streamline prescription filling and enhance accuracy.
- Trained and mentored staff on pharmacy procedures and regulatory compliance standards.
- Managed pharmacy inventory, ensuring accurate stock levels and timely replenishment.
- Assisted in developing training materials for new hires, fostering a knowledgeable team environment.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
Store Manager
3 Years 6 Months- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Analyzed sales trends to develop promotional strategies that increased customer traffic and sales revenue.
- Managed inventory levels, implementing strategies to reduce shrinkage and optimize stock availability.
- Trained and mentored staff on customer service excellence, enhancing team performance and engagement.
- Coordinated schedules for team members, ensuring optimal staffing levels during peak hours.
- Implemented visual merchandising standards, improving product presentation and customer experience.
- Resolved customer complaints effectively, fostering loyalty and maintaining a positive store reputation.
- Collaborated with upper management to set strategic goals for store performance improvement initiatives.
- Managed store employees successfully in a a fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
Education
High School Diploma
Skills
Pharmacy management
Drug inventory management
Inventory control
Workflow optimization
Operations management
Patient safety
Regulatory compliance
Training and mentoring
Staff supervision
Employee management
Insurance billing
Certification
- PTCB License - September 2019 - Current
- Iowa Board of Pharmacy CPhT - September 2019 - Current
Timeline
Pharmacy Operations Manager
Walgreens
02.2025 - CurrentRead More
Store Manager
Walgreens
08.2021 - 02.2025Read More
DMACC
High School Diploma
Read More