Angela ODaniel
McKinney,TX
Summary
Results-driven People Operations Specialist focused on optimizing onboarding processes and maintaining compliance. Known for enhancing workplace culture and managing employee support systems, ready to contribute to a collaborative work environment.
Overview
29
29
years of professional experience
Work History
People Operations Specialist
OSV
02.2021 - Current
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Enhanced workplace culture through the development of inclusive policies and practices.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Supported employee operations using ServiceNow, Workday, and Salesforce platforms.
- Managed internal ticket queues, employee requests, onboarding workflows, and documentation.
- Collaborated cross-functionally to improve workflow efficiency and response times.
- Maintained accurate employee records and tracked service metrics.
Social Media Moderator
Social Factor
01.2021 - Current
- Moderated user-generated content across multiple social media platforms to maintain brand integrity.
- Analyzed social media trends and user interactions to inform content strategy and increase audience engagement.
- Trained junior moderators on best practices for content moderation and community management.
- Monitored real-time conversations, identifying potential issues and escalating them as needed to ensure prompt resolution.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Maintained accurate employee records and tracked service metrics.
HR Manager
Macy's
04.1997 - 06.2000
- Led daily HR operations and supported large retail teams in fast-paced environments.
- Managed recruiting, onboarding, scheduling, coaching, and employee retention initiatives.
- Handled employee relations matters including conflict resolution and performance discussions.
- Ensured compliance with workplace policies, labor standards, and company procedures.
- Partnered with leadership teams to improve workforce engagement and operational performance.
Skills
- HR policies and procedures
- Onboarding and orientation
- Human resources operations
- Ticket & Case Management
- Social Media Moderation
- Customer Support
Timeline
People Operations Specialist
OSV
02.2021 - Current
Social Media Moderator
Social Factor
01.2021 - Current
HR Manager
Macy's
04.1997 - 06.2000