Angela Oliveros
Jacksonville,FL
Summary
Detail-oriented Medical Office Specialist with expertise in claims processing and office management. Proven ability to enhance patient satisfaction through efficient scheduling and accurate billing.
Knowledge of medical terminology and healthcare regulations ensures compliance and accurate patient records.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
St. Vincent's Hospital, Neurology Department
Jacksonville, FL
10.2010 - 02.2014
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Registered patients and completed associated paperwork for accurate records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Coordinated patient scheduling for neurology consultations, optimizing appointment availability and reducing wait times.
- Supported department initiatives aimed at increasing patient satisfaction through effective administrative support.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
Medical Billing Specialist
MGA
Jacksonville, FL
05.2006 - 05.2007
- Maintained up-to-date knowledge of insurance regulations and coding standards for compliance.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
X-Ray Technician
Stagni Chiropractic
New Orleans, LA
09.1997 - 03.2006
- Operated X-ray equipment to produce diagnostic images for patient evaluations.
- Ensured compliance with safety protocols and radiation protection standards.
- Collaborated with chiropractic team to determine appropriate imaging techniques.
- Maintained accurate records of patient imaging procedures and results.
- Assisted in training new technicians on equipment usage and best practices.
- Provided support during patient consultations by explaining imaging procedures clearly.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
Chiropractic Office Manager
Stagni Chiropractic
New Orleans, LA
05.1997 - 03.2006
- Streamlined patient scheduling processes, enhancing operational efficiency and reducing wait times.
- Implemented electronic health record systems, improving data accuracy and accessibility for staff.
- Trained and mentored administrative staff, fostering a collaborative work environment and ensuring high performance.
- Developed patient retention strategies, resulting in increased loyalty and repeat visits to the practice.
- Oversaw financial management tasks, including billing, collections, and budgeting to ensure fiscal responsibility.
- Conducted regular staff meetings to enhance communication, address concerns, and align team objectives with practice goals.
- Assisted in hiring and onboarding new staff members, fostering a positive workplace culture that supported employee growth and development.
- Streamlined inventory management processes to track supplies effectively while minimizing costs associated with overstocking or waste.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Certificate in Massage Therapy -
South Louisiana Institute of Massage
New Orleans, LA2002
X-Ray Tech Certification -
Louisiana Board of Chiropractic Physicians
New Orleans, LA1997
High School Diploma -
N. B. Forrest High School
Jacksonville, FL1993
Skills
- Claims processing
- Office management
- Medical billing
- Multitasking and organization
- Office administration
- Positive attitude
- Physician assistance
- Transcription of medical notes
Certification
- CMT - Certified Massage Therapist
- Chiropractic X-Ray license
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Specialist
St. Vincent's Hospital, Neurology Department
10.2010 - 02.2014
Medical Billing Specialist
MGA
05.2006 - 05.2007
X-Ray Technician
Stagni Chiropractic
09.1997 - 03.2006
Chiropractic Office Manager
Stagni Chiropractic
05.1997 - 03.2006
Certificate in Massage Therapy -
South Louisiana Institute of Massage
X-Ray Tech Certification -
Louisiana Board of Chiropractic Physicians
High School Diploma -
N. B. Forrest High School