Tiffanie Merrill
Summary
Experienced medical specialist adept at overseeing medical office operations and facilitating seamless patient interactions. Proven track record of optimizing appointment scheduling processes and improving patient records management. Proficient in medical billing and coding, with strong communication skills to effectively collaborate with healthcare professionals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
Health Care Associates – North Texas Oncologic & Complex Surgery
07.2023 - Current
- Scheduling, canceling, and rescheduling patient appointments
- Checking in patients and properly documenting registration
- Insurance verification and verification of patient demographics
- Collecting co-pays and cash from patients, getting authorization on credit cards
- Entering charges, payments, and balancing the day in the computer
- Filing and retrieving medical records/files
Senior Licensed Life Insurance Agent
ISI- Insurance Supermarket
06.2022 - 07.2023
- Company Overview: Remote
- Provide a wide range of services to meet client needs in high volume call center
- Generate leads and follow up with clients
- Schedule appointments for policy purchases/renewals
- Market products accordingly to company policy and expectations
- Provide rates and coverage recommendations
- Secure payments for client policies through the CRM system
- Remote
Assistant Manager
Aramark – Prosper High School
10.2019 - 05.2022
- Directed staff in daily production
- Ordered and Tracked inventory
- Performed opening and closing duties of operation
- Managed staff scheduling
- Fiscally responsible for operation on daily basis
- Oversaw outside Vendors and Restaurants
Assistant Lead Manager
Marriott/Renaissance Plano
06.2017 - 08.2019
- Executed recipes to company standards
- Delegated assignments to employees
- Scheduling employees
- Ordering inventory
- Adhered to safety and sanitation standard
- Monitored food quality
- Ensured that employees maintain company standards
- Maintained confidentiality of proprietary information
Line Cook
Chili's Bar & Grill
01.2016 - 04.2017
- Performed proper execution of all recipes
- Followed company safety and sanitation policy
- Completed assigned prep work of stocking stations
- Communicated ticket times with servers and managers
- Stock inventory appropriately
Assistant Manager/Caregiver
Assist 2 Health Assisted Living Facility
07.2012 - 08.2015
- Analyzed nutritional needs of diverse customer group
- Achieved a 100% customer retention from customer satisfaction
- Daily communication updates with patients and medical staff
- Scheduling of appointments
- Process medication refills and payments through CRM
Education
Associate of Applied Science - CULINARY
LE CORDON BLEU
DALLAS, TEXAS05-2016
Skills
- Insurance Verification
- Multitasking and Organization
- Office Administration
- EMR Software
- Payment collection and processing
- Appointment Scheduling
- Patient Referrals
- Customer Service
- Claims Processing
- Patient confidentiality
- HIPAA Compliance
- Patient Scheduling
Certification
- General Lines Agent, 11/01/24, Department of Insurance Texas
- Adjuster, 11/01/24, Department of Insurance Texas
- ServSafe Certified, 10/01/25, Professional Food Manager
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 22 staff members.
- Documented and resolved customer complaints which led to 100% positive feedback.
- Achieved positive feedback through effectively helping team members with daily task.
Languages
English
Full Professional
Timeline
Medical Office Specialist
Health Care Associates – North Texas Oncologic & Complex Surgery
07.2023 - Current
Senior Licensed Life Insurance Agent
ISI- Insurance Supermarket
06.2022 - 07.2023
Assistant Manager
Aramark – Prosper High School
10.2019 - 05.2022
Assistant Lead Manager
Marriott/Renaissance Plano
06.2017 - 08.2019
Line Cook
Chili's Bar & Grill
01.2016 - 04.2017
Assistant Manager/Caregiver
Assist 2 Health Assisted Living Facility
07.2012 - 08.2015
- General Lines Agent, 11/01/24, Department of Insurance Texas
- Adjuster, 11/01/24, Department of Insurance Texas
- ServSafe Certified, 10/01/25, Professional Food Manager
Associate of Applied Science - CULINARY
LE CORDON BLEU
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