Melissa Morgan
San Antonio
Summary
Dynamic Medical Office Specialist with proven expertise at Methodist Physicians Perinatal Associates in insurance authorization and claims verification. Adept at enhancing patient care through exceptional customer service and effective communication. Demonstrated leadership in managing scheduling and operational efficiency, ensuring compliance and accuracy in documentation and billing processes.
Overview
19
19
years of professional experience
Work History
Medical Office Specialist
Methodist Physicians Perinatal Associates
San Antonio
11.2023 - Current
- Managed patient scheduling and appointment coordination for optimal office flow.
- Assisted in maintaining accurate patient records and electronic health information systems.
- Provided front desk support, greeting patients and ensuring a welcoming environment.
- Collaborated with medical staff to ensure smooth communication and operational efficiency.
- Handled incoming calls, addressing patient inquiries and directing them appropriately.
- Maintained inventory of medical supplies and ensured timely restocking as needed.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Answered and directed incoming calls in a professional manner.
- Performed data entry of patient information into electronic health records system.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Assisted with filing and organizing medical records according to established protocols.
- Responded promptly to requests from medical staff members for assistance or information related to patient care.
- Wrote detailed clinical phone messages for physicians.
- Maintained inventory of office supplies, equipment, and medications; ordered additional items when needed.
- Processed payments from patients and maintained accurate financial records.
- Prepared correspondence and other documents as needed.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
Home Daycare Owner
Self-employed
San Antonio
09.2014 - 02.2023
- Created daily lesson plans to promote child development and engagement.
- Managed enrollment processes and maintained accurate records for each child.
- Organized safe and stimulating environments for children of various ages.
- Implemented health and safety protocols to ensure a secure setting.
- Communicated regularly with parents about children's progress and activities.
- Coordinated age-appropriate educational activities that fostered learning and creativity.
- Supervised children during playtime, ensuring safety and positive interactions.
- Ensured that all necessary supplies were available at all times.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Performed housekeeping duties such as cleaning toys and equipment after use in order to maintain a clean environment.
- Taught basic manners such as saying please, thank you, excuse me when appropriate while also encouraging socialization skills.
- Assisted in potty-training toddlers as well as teaching basic hygiene skills such as hand washing and brushing teeth.
- Provided first aid if necessary; kept detailed records of any incidents involving injury or illness among the children.
- Created schedules for nap times and meal times that met the needs of each individual child.
- Monitored the health of the children by checking temperatures when needed; notified parents if any illness was observed.
- Established positive relationships with families by responding promptly to inquiries or concerns about their children's care.
- Planned age-appropriate lessons focusing on language development, music appreciation, art exploration, physical education.
- Kept accurate records of attendance, meals served, medications administered and other important information.
- Maintained a safe environment by monitoring the children's activities and enforcing safety rules.
- Supervised playtime in order to ensure that all children were engaging in appropriate activities.
- Prepared nutritious meals according to USDA guidelines ensuring that each child was getting proper nutrition.
- Observed and monitored children's play activities.
- Maintained organized and clean classroom and play areas.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Dressed children and changed diapers.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Instructed children in eating, resting and restroom habits.
- Provided nurturing and appropriate environment for children of various ages.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
Lead Scheduler
Visiting Physicians Association
San Antonio
04.2007 - 09.2014
- Managed patient scheduling for up to 11 physicians in a medical office environment.
- Obtained personal and insurance information from new patients during intake.
- Called in prescriptions and coordinated outside testing and hospice services as needed.
- Demonstrated strong customer service and communication skills in all interactions.
- Utilized Microsoft Excel and Word for effective data entry and documentation.
- Exhibited leadership and time management abilities in a fast-paced setting.
- Coordinated scheduling for multiple healthcare providers and patient visits.
- Answered phones and routed voicemails to respective employees.
- Coordinated support to facilitate general office operations.
- Received and distributed mail, letters and packages.
- Offered reception coverage to relieve staff during absences or breaks.
Education
Medical Office Specialist -
Kaplan Vocational School
San Antonio, TX03.2007
Medical Assistant -
Career Point
San Antonio, TX05.2005
Skills
- Customer service
- Claims verification
- Insurance authorization
- Medical billing
- Insurance verification
- Healthcare coding competency
- Insurance authorizations
- Spreadsheet tracking
- Communication skills
- Computer literacy
- Time management
- Microsoft Excel
- Leadership
- Microsoft Word
- Transcription of medical notes
- Accounts receivable
- Accounting
- Insurance billing
- Workload management
- Healthcare coding
- Accounts payable
Additional Information
7, Newborn and up, Teaching, Cooking, Overnight care
Timeline
Medical Office Specialist
Methodist Physicians Perinatal Associates
11.2023 - Current
Home Daycare Owner
Self-employed
09.2014 - 02.2023
Lead Scheduler
Visiting Physicians Association
04.2007 - 09.2014
Medical Office Specialist -
Kaplan Vocational School
Medical Assistant -
Career Point