Meagan Carroll
Sylvester,GA
Summary
Detail- oriented Medical Office Specialist with a proven track record in patient scheduling, claims processing, and insurance verification. Able to facilitate effective communication between patients and healthcare providers, ensuring HIPAA compliance, and enhancing care coordination for improved patient experiences.
Overview
2026
2026
years of professional experience
Work History
Medical Office Specialist
Tiftarea Pediatrics
Tifton, GA
2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Managed cash drawer, ensuring accurate cash handling and reconciliation daily.
- Utilized billing software to manage accounts receivable, enhancing tracking of outstanding payments.
- Collaborated with healthcare providers to resolve billing inquiries and improve patient communication regarding charges.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Collected payments and applied to patient accounts.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
Teacher
Miss Georgee's Play Kare
Sylvester, GA
2017 - 2022
Science Teacher
Worth Co Middle School
Sylvester, GA
2016 - 2017
- Collaborated with colleagues to design interdisciplinary projects that integrated science concepts across the curriculum.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Delivered interactive lessons to help students comprehend complex concepts.
- Established clear expectations for behavior and academic performance; consistently enforced policies while maintaining fairness and respect toward all students.
- Led tutoring sessions for struggling learners; provided personalized support that contributed to marked improvements in overall understanding of course material.
Medical Office Specialist
Tift Regional Medical Center
Tifton, GA
2012 - 2016
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Processed insurance and verified patient eligibility, ensuring compliance with regulations.
- Implemented electronic health record systems, increasing data accuracy and accessibility.
- Monitored inventory levels of medical supplies, reducing shortages through proactive ordering.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Coordinated communication between medical staff and patients to streamline operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained new staff members on office procedures, improving onboarding effectiveness.
Teacher
Miss Georgee's Play Kare
Sylvester, GA
2007 - 2012
- Designed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment, encouraging social and emotional development.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Collaborated with parents to discuss child progress and address developmental concerns effectively.
Education
Associate of Science - Early Childhood Care And Education
Albany Technical College
Albany, Georgia, GA01-2010
Skills
- Patient scheduling
- HIPAA compliance
- Claims processing
- Insurance verification
- Insurance authorizations
- Managing patient records
- Appointment setting
- Phone and email etiquette
- Front desk management
- Accounts receivable
- Payment collection and processing
Timeline
Medical Office Specialist
Tiftarea Pediatrics
2022 - Current
Teacher
Miss Georgee's Play Kare
2017 - 2022
Science Teacher
Worth Co Middle School
2016 - 2017
Medical Office Specialist
Tift Regional Medical Center
2012 - 2016
Teacher
Miss Georgee's Play Kare
2007 - 2012
Associate of Science - Early Childhood Care And Education
Albany Technical College