Angela Olson

• Supporting GM by managing daily store operations, emphasizing customer service, inventory management, and staff scheduling.
• Delivering mentorship for employees centered on optimizing sales generation, cultivating exceptional customer service, and driving cross-selling initiatives to boost retail productivity.
• Charged with planning, implementation, and execution of all seasonal merchandising and operational initiatives to optimize business performance
• Establishing a secure working environment by providing ongoing education and upholding safety regulations.
• Detecting areas of operational inefficiency and established solutions to enhance workflow.

• Administered daily cash handling operations, featuring safe balancing, cash drawer reconciliation, bank deposit preparation, change order processing, and balance sheet finalization.
• Executed operational processes involving shipping and receiving, along withe store opening and closing procedures..
• Managed customer inquiries and complaints via in-person interactions, social media, telephone, or email with professionalism and efficiency.

• Formulated work schedules based on budgets and workloads, emphasizing priority tasks.
• Recruited and interviewed candidates, ensuring optimal alignment with role requirements.
  Selected qualified employees and facilitated onboarding processes for new hires.
• Cultivated versatility as a cross-functional employee to fulfill roles in departments such as meat/seafood, dairy, produce, health and body, and customer service desk.

• Managed daily operations of kennel facility ensuring animal care
• Supervised team of Kennel Assistants in daily operations of the kennel.
• Supported lead trainers in executing obedience and special skills training during group and private sessions.

• Developed and implemented order guides, inventory sheets, and cookbooks to enhance daily operations.
• Planned seasonal menus based on product availability, customer demand, and profit margins.
• Ensured compliance with food safety regulations and health codes in kitchen environments.

• Led counter staff in delivering exceptional customer service.
  Organized fresh case and prepack cooler for effective merchandising.
  Maintained stocked salad bar and hot bar for quality offerings.
  Implemented safe food handling protocols to guarantee compliance with health standards.
  Enhanced customer engagement through attentive service and product presentation.

Facilitated launch of parbaked bread and pastry program to diversify product offerings.

• Assisted with department remodel to optimize customer experience and layout efficiency.
• Constructed high-impact displays to maximize retail floor space.
• Executed weekly sales planners and sign audits while leading monthly inventory activities.
• Managed perishable products to minimize shrinkage while maintaining full displays.
• Researched new products to meet evolving customer demand.