Angela Osborne

Regional Vice President of Operations overseeing 10 hotel assets of multiple brands, such as IHG, Hilton and Hyatt. Providing daily support between hotel leadership, corporate office and ownership. With much focus, support and mentorship to accomplish Occupancy, ADR and RevPar budgets while activeley driving strong performance in flex and flow to increase GOP. Creative strategist in problem solving, with an emphasis on employee development, culture and growth through focus group leadership. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

Oversaw day-to-day operations of 127 room hotel with staff of 35 employees. Streamlined forecasting processes, budgets, and procurement strategies, leading to bottom-line improvement. Increased customer service ratings through personable service and employee training.

Aligned sale objectives with business initiatives using strategic development forecasting and budgeting. Negotiated contracts and proposals to close competitive deals to meet assigned targets for profitable sales volume.

Implimented policies and procedures creating a more intimate, one on one relationship with guests. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.