John Ross-Perez
Restaurant Manager
San Antonio,TX
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
White Lodging Hotel Property Management ( Domingo Restaurant)
05.2025 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Fostered positive work environment, leading to decrease in staff turnover.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
Server/Bartender
White Lodging Hotel Property Management ( Domingo Restaurant)
09.2022 - 05.2025
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Achieved elevated revenue score by collecting extensive reviews.
Server / Server Trainer
Tycoon Flats
06.2020 - 12.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Monitored new server performance and offered continuous support throughout training period.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender / Bartender Trainer
Torchys Tacos
09.2020 - 06.2022
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Contributed to the development of bartender training manuals, ensuring comprehensive materials were available for onboarding new hires.
- Enhanced establishment's reputation by training staff to create signature drinks that attracted broader customer base.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Bachelor of Science - Communications
Our Lady of The Lake University
San Antonio, TX 05.2001 -
High School Diploma -
Henry Ford Academy
San Antonio, TX2014
Skills
Customer service
Team collaboration
Customer engagement
Conflict resolution
Inventory management
Strong work ethic
Staff management
Operations management
Labor management
Timeline
Restaurant Manager
White Lodging Hotel Property Management ( Domingo Restaurant)
05.2025 - Current
Server/Bartender
White Lodging Hotel Property Management ( Domingo Restaurant)
09.2022 - 05.2025
Bartender / Bartender Trainer
Torchys Tacos
09.2020 - 06.2022
Server / Server Trainer
Tycoon Flats
06.2020 - 12.2023
Bachelor of Science - Communications
Our Lady of The Lake University
05.2001 -
High School Diploma -
Henry Ford Academy
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