Miguel Montes
Riverside,NJ
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
28
28
years of professional experience
Work History
Store Manager
Factory Motor Parts Company
Philadelphia, PA
06.2023 - 01.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Manger
AutoPlus/pepboys
Philadelphia, PA
04.2006 - 06.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Blockbuster Video
South Plainfield, NJ
06.2001 - 03.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Asst Manager
Wendys Restaurant
Perth Amboy, NJ
01.1996 - 03.2001
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Camden County Technical School
Pennsauken, NJ06.1996
Skills
- Hourly Shift Management
- Promotional Planning
- Employee Training
- Personnel Development
- Payroll Management
- Retail Inventory Management
- Operations Management
- Inventory Management
- Revenue Generation
- Team Development
- Shift Scheduling
- Store Merchandising
- Customer Service Management
Timeline
Store Manager
Factory Motor Parts Company
06.2023 - 01.2024
Store Manger
AutoPlus/pepboys
04.2006 - 06.2023
Store Manager
Blockbuster Video
06.2001 - 03.2006
Asst Manager
Wendys Restaurant
01.1996 - 03.2001
High School Diploma -
Camden County Technical School