Angela Owens
Yorkville,Illinois
Summary
Dynamic Routing Specialist with a proven track record at Harlem Furniture, excelling in route optimization and enhancing communication across departments. Leveraged strong problem-solving skills to implement GPS tracking, improving delivery efficiency by 20%. Committed to continuous improvement and customer service excellence, fostering loyalty through effective issue resolution.
Professional with experience in logistics and transportation coordination, prepared to excel in this role. Skilled in route planning, optimization, and problem-solving, ensuring timely and efficient deliveries. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and achieving results, with expertise in utilizing routing software and managing complex schedules.
Overview
34
34
years of professional experience
Work History
Routing Specialist
Harlem Furniture
Lombard, IL
08.1991 - 11.2025
- Analyzed routing schedules to optimize delivery efficiency and reduce transit times.
- Collaborated with warehouse teams to ensure timely order fulfillment and accurate inventory management.
- Developed training materials for new hires on routing protocols and system navigation.
- Implemented process improvements that enhanced communication between departments, reducing delays in product delivery.
- Streamlined documentation processes for inbound and outbound shipments, increasing accuracy of shipping records.
- Maintained accurate records of routing data and driver performance metrics, supporting informed decision-making processes.
- Provided support to drivers experiencing difficulties with their assigned routes or GPS devices, promptly resolving issues as they arose.
- Enhanced communication between drivers and dispatchers by implementing reliable mobile communication systems.
- Created detailed reports on route performance, identifying areas for improvement.
- Improved routing efficiency by analyzing and optimizing transportation routes.
- Implemented GPS tracking technology to monitor driver progress and improve route accuracy.
Customer Service Representative
Harlem Furniture
Lombard, IL
08.1991 - 11.2025
- Managed order processing, ensuring timely fulfillment and accurate documentation.
- Led initiatives to streamline communication between departments, increasing response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Early Childhood Education
Triton College
River Grove, IL05-1993
Skills
- Multitasking efficiency
- Strong communication skills
- Safety protocols adherence
- Continuous improvement mindset
- Decision-making capacity
- Route optimization expertise
- Load balancing
- Customer service
- Problem-solving
- Time management
Timeline
Routing Specialist
Harlem Furniture
08.1991 - 11.2025
Customer Service Representative
Harlem Furniture
08.1991 - 11.2025
Associate of Science - Early Childhood Education
Triton College