Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angela Paredes

Queens,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Organizep and puntual at work .Willing to learn and teamwork.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Xtreme Fitness-GYM
Queens, NY
01.2020 - 01.2025
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Updated system with order specifics and customer details, preferences, and billing information.

Customer Service

RE/MAX Team Real Estate
Queens, NY
06.2019 - 12.2019
  • Communicated effectively with customers both verbally and in writing.
  • Assisted customers with payment options and account balances.

Customer Service Manager

Nestle Company
Santo Domingo , Dominican Republic
01.2002 - 03.2018
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Education

Marketing -

University O&M
Dominican Republic
05-2003

High School Diploma -

Escuela Primaria Jamao
Jamao Al Norte
03-1999

Skills

  • Social media
  • Customer service
  • Microsoft Outlook
  • Microsoft Word
  • Marketing

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Customer Service Representative

Xtreme Fitness-GYM
01.2020 - 01.2025

Customer Service

RE/MAX Team Real Estate
06.2019 - 12.2019

Customer Service Manager

Nestle Company
01.2002 - 03.2018

Marketing -

University O&M

High School Diploma -

Escuela Primaria Jamao
Angela Paredes