Angela Passman

Owner/President

World Pet Travel

02.1998 - Current

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision-making.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration across departments.
Trained and motivated employees to perform daily business functions.