Angela Patino
Cypress,TX
Summary
Driven professional with a proven track record at Gregg & Valby, excelling in customer service and legal review. Expert in Microsoft Office and problem-solving, adept at handling high-stress situations and complex legal documentation. Demonstrated ability to increase customer loyalty and ensure regulatory compliance, showcasing exceptional attention to detail and active listening skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Flooring Services of Texas
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Legal Review Specialist
Gregg & Valby
08.2005 - 01.2023
- Reviewed and compared data elements in residential real estate loan documentation.
- Prepared a variety of real estate-related legal document with attorney oversight.
- Identified potential legal issues and regulatory compliance issues under Texas law and the secondary market underwriting guidelines.
- Quickly learned and utilized proprietary document preparation software.
- Assisted with staffing decisions, training, and support.
- Capable of working supervised or unsupervised independently or in a team environment.
- Utilized proprietary document preparation software to calculate fees related to closing disclosures and loan estimates, property taxes, insurance, and escrows.
- Reviewed documents such as Lock, CTC, MI Certs, title commitment, sales contract, Flood Cert, HOI policy, LE, SPL for accuracy.
- Prepared ICD and provide to clients for review and delivery to borrowers at least 3 days prior to closing.
- Balanced the Final CD with tile company.
- Prepared final closing package for closing.
- Great communication skills.
- Very responsive.
- Work well under pressure
- Great sense of urgency.
Education
High School Diploma -
John H. Reagan High School
Houston, TX06.1995
Skills
Customer Service
Problem-solving abilities
Active Listening
Detailed Oriented
Timeline
Customer Service Representative
Flooring Services of Texas
10.2023 - Current
Legal Review Specialist
Gregg & Valby
08.2005 - 01.2023
High School Diploma -
John H. Reagan High School
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