Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

ANGELA PATTON

Desoto,tx
ANGELA PATTON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
years of professional experience
1
Certification

Work History

Mint Dentistry
Dallas, TX

Corporate Scheduling CSR
03.2023 - Current

Job overview

  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Collected payments from patients in accordance with established policies and procedures.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Verified, updated and entered patient information into system.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Took customer payments and billed insurance companies for remaining balance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Justice Finance
Lancaster, TX

Customer Service Representative
08.2022 - 01.2023

Job overview

  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.

Wells Fargo
Irving, TX

Operations Accountant
05.2021 - 08.2022

Job overview

  • Developed and maintained financial models to track performance metrics.
  • Prepared financial statements including balance sheets, income statements, cash flow statements and statement of changes in equity.
  • Ensured compliance with internal controls and applicable laws and regulations.
  • Performed audits of operational and financial areas to check compliance.
  • Analyzed balance sheets for mistakes and inaccuracies.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Supported efficient accounting operations with high-quality administrative support.

Walmart
DeSoto, TX

Customer Service Associate
08.2021 - 07.2022

Job overview

  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Greeted customers and identified their needs.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.

HBO

Remote Customer Service Representative
11.2020 - 04.2021

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.

Tom Thumb
Duncanville, TX

Customer Service Associate
10.2019 - 10.2020

Job overview

  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Dallas Community College
Dallas, TX

Associate of Science
05.2025

University Overview

  • 3.5 GPA

DeSoto High School

High School Diploma
05.2020

University Overview

  • National Honor Society 2020
  • 4.0 GPA

Skills

  • Computer Proficiency
  • Microsoft Office Expertise
  • Scheduling
  • Problem Resolution
  • Technical Support
  • Retail Marketing
  • Spreadsheets
  • Multi-Task Management
  • Problem-Solving Abilities
  • Product Organization
  • Call Management
  • Credit Card Payment Processing
  • Inbound and Outbound Calling
  • Complaint Resolution

Certification

  • Completed EMT Training From Emerg- 2023
  • Completed CPR Certification Course

Timeline

Corporate Scheduling CSR
Mint Dentistry
03.2023 - Current
Customer Service Representative
Justice Finance
08.2022 - 01.2023
Customer Service Associate
Walmart
08.2021 - 07.2022
Operations Accountant
Wells Fargo
05.2021 - 08.2022
Remote Customer Service Representative
HBO
11.2020 - 04.2021
Customer Service Associate
Tom Thumb
10.2019 - 10.2020
Dallas Community College
Associate of Science
DeSoto High School
High School Diploma
ANGELA PATTON