Angela Peck
Littlerock,CA
Summary
Offering positive attitude and willingness to learn and develop in customer-focused environment. Brings understanding of customer service principles and ability to quickly grasp sales techniques and tools. Ready to use and develop communication and problem-solving skills in an Agent role.
Overview
30
30
years of professional experience
Work History
Customer Sales and Service
Darin Tsukashima, State Farm Insurance
07.2021 - 05.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- All lines of insurance sales.
Office Manager
Roadrunner Service
01.2013 - 03.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Dispatched jobs to field associates.
- Oversaw all day to day activity.
Insurance Customer Service & Sales Represenative
John R Whitbord, State Farm Insurance
02.1992 - 03.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
El Camino Hgh School
Skills
- Customer service
- Sales transactions
- Work prioritization
- Teamwork
- Problem-solving skills
- Financial transactions
Timeline
Customer Sales and Service
Darin Tsukashima, State Farm Insurance
07.2021 - 05.2022
Office Manager
Roadrunner Service
01.2013 - 03.2021
Insurance Customer Service & Sales Represenative
John R Whitbord, State Farm Insurance
02.1992 - 03.2012
El Camino Hgh School
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