Angela Peguero
250 E 17th St
Summary
Dynamic customer service professional with proven expertise at Embarque Caribe Express. Skilled in active listening and critical thinking, adept at resolving conflicts and enhancing customer loyalty. Recognized for maintaining composure in high-pressure situations while efficiently processing transactions and addressing customer needs, ensuring satisfaction and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Embarque Caribe Express.corp
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Highland Super Market
09.2023 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
John F Kennedy High School
Paterson, NJBusiness Administration
Passaic County Community College
Paterson, NJSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Inicial Human factors
Inicial customer privacy
Languages
Spanish and English
Native or Bilingual
Timeline
Customer Service Cashier
Highland Super Market
09.2023 - 01.2025
Customer Service Representative
Embarque Caribe Express.corp
10.2021 - Current
John F Kennedy High School
Business Administration
Passaic County Community College
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