Angela Pena
Resumen profesional
Bilingual business professional with 14+ years of experience across banking, finance, and operations, specializing in client solutions, data analysis, and business process improvement. MBA with advanced knowledge in Human Resources and Digital Transformation. Proven ability to collaborate with stakeholders, translate business needs into actionable insights, and support scalable solutions in complex environments. Experienced in SAP ERP, financial analysis, and cross-functional collaboration. Seeking to leverage consulting and analytical expertise in a technology-driven organization.
Datos destacados
16
16
years of professional experience
2026
2026
years of post-secondary education
Experiencia
Senior Business & Cliente Advisor
Santander Chile
Talca
2015.10 - 2023.09
- Managed a portfolio of corporate and retail clients, delivering tailored financial solutions and increasing customer retention and satisfaction
- Analyzed financial data, client behavior, and performance metrics to support strategic decision-making
- Collaborated with cross-functional teams to improve operational efficiency and enhance customer experience
- Led initiatives to promote digital banking adoption, supporting organizational transformation
- Ensured compliance with regulatory standards while achieving business growth targets
- Acted as a key client-facing advisor, translating business needs into actionable solutions
Customer Experience & Banking Advisor
Banco París
Talca
2011.06 - 2015.08
- Delivered high-quality client support, managing 50+ daily interactions with strong retention outcomes
- Evaluated credit risk and processed loan applications using data-driven analysis
- Identified process improvement opportunities to enhance service delivery and efficiency
- Supported the adoption of digital banking tools and financial products
Procurement & Imports Analyst
Coca-Cola Embonor
Talca
2007.12 - 2009.11
- Managed procurement operations using SAP ERP, aligning supply chain processes with business needs
- Analyzed inventory and logistics data to improve stock availability and reduce delays
- Coordinated with international vendors and cross-functional stakeholders
- Improved operational efficiency through process optimization initiatives
Formación
Master - Human Resources & Business Management
European Open Business School
Master of Business Administration - undefined
Universidad de Talca
Bachelor's - Accounting & Auditing
Universidad Católica del Maule
English as a Second Language - undefined
Fremont Adult & Continuing Education
Enfatiza tus habilidades clave
- Data Analysis
- Advanced Excel
- Financial Analysis & Reporting
- SAP ERP
- Business Process Improvement
- Stakeholder Management
- Client Relationship Management
- Business Strategy
- Requirements Analysis
- Cross-functional Collaboration
Personalizado
Data Analysis, Advanced Excel, Financial Analysis & Reporting, SAP ERP, Business Process Improvement, Stakeholder Management, Client Relationship Management, Business Strategy, Requirements Analysis, Cross-functional Collaboration
Idiomas
Español
Nativo
C2
Inglés
Intermedio avanzado
B2
Portugués
Básico
A2
Cronología
Senior Business & Cliente Advisor
Santander Chile
2015.10 - 2023.09
Customer Experience & Banking Advisor
Banco París
2011.06 - 2015.08
Procurement & Imports Analyst
Coca-Cola Embonor
2007.12 - 2009.11
Master of Business Administration - undefined
Universidad de Talca
Bachelor's - Accounting & Auditing
Universidad Católica del Maule
English as a Second Language - undefined
Fremont Adult & Continuing Education
Master - Human Resources & Business Management
European Open Business School