Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Pollard

Tooele,UT

Summary

Dynamic office assistant with a proven track record at Masek & Associates, excelling in client communication and appointment scheduling. Resourceful in organizing financial documents and enhancing workflow efficiency. Recognized for improving client satisfaction through effective strategies and maintaining meticulous records, showcasing strong data entry and customer service skills.

Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.

Diligent sales associate with solid background in administrative support and office management. Successfully managed schedules, coordinated meetings, and streamlined office operations. Demonstrated proficiency in Microsoft Office Suite and excellent communication skills.

Dedicated Office Assistant with twenty successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors.

Overview

25
25
years of professional experience

Work History

Office Assistant

Masek & Associates Bookkeeping & Tax Services, Inc.
Tustin, CA
01.2005 - 05.2024
  • Coordinated office activities to ensure efficient operations and workflow management.
  • Managed appointment scheduling and client communications to enhance service delivery.
  • Organized financial documents and maintained accurate records for bookkeeping purposes.
  • Assisted in preparation of tax returns, ensuring compliance with regulations and deadlines.
  • Led initiatives to improve client satisfaction through enhanced communication strategies.
  • Developed filing systems to improve document retrieval efficiency and organization.

Barista

The Coffee Bean & Tea Leaf, LLC
Santa Ana, CA
08.2001 - 11.2004
  • Delivered exceptional customer service, ensuring a welcoming atmosphere for all patrons.
  • Operated espresso machines and brewing equipment to prepare high-quality beverages.
  • Maintained cleanliness and organization of workstations and dining areas, adhering to health standards.
  • Assisted in training new staff on coffee preparation techniques and customer service protocols.
  • Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
  • Managed inventory levels and restocked supplies to ensure availability of products for customers.
  • Developed knowledge of menu items to provide personalized recommendations to guests.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Seasonal Sales Associate

Costco Wholesale
Tustin, CA
11.1999 - 12.1999
  • Assisted customers with product selections, enhancing overall shopping experience.
  • Maintained accurate inventory levels through regular stock checks and replenishments.
  • Collaborated with team members to ensure efficient operation of checkout processes.
  • Resolved customer inquiries and complaints swiftly, fostering positive relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

No Degree -

Irvine Valley College
Irvine, CA

High School Diploma -

Tustin High School
Tustin, CA

Skills

  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • File organization
  • Organizing and categorizing
  • Verbal communication
  • Resourceful
  • Office administration
  • Mail handling
  • Office management
  • File maintenance
  • Appointment scheduling
  • Scheduling appointments
  • Front office management
  • Clerical support

Timeline

Office Assistant

Masek & Associates Bookkeeping & Tax Services, Inc.
01.2005 - 05.2024

Barista

The Coffee Bean & Tea Leaf, LLC
08.2001 - 11.2004

Seasonal Sales Associate

Costco Wholesale
11.1999 - 12.1999

No Degree -

Irvine Valley College

High School Diploma -

Tustin High School
Angela Pollard