Angela Polly
Spring,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
27
27
years of professional experience
Work History
Store Manager
Murphy USA
Houston, Tx
01.2023 - Current
- Managed daily store operations to ensure efficient workflow.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Oversaw inventory management through cycle counts and audits to ensure optimal stock levels and organization.
- Monitored inventory levels and placed orders to restock shelves.
- Monitored sales trends to adjust staffing and product placement accordingly.
- Trained staff on customer service best practices and product knowledge.
- Led team meetings to align on goals and performance expectations.
- Strengthened workflow productivity by recruiting and developing high-performing staff.
Material handler
AFI INC
Houston, Tx
09.2013 - 08.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Ensured timely completion of routine tasks to maintain operational efficiency.
- Maintained accurate inventory records to ensure stock availability.
- Organized storage areas to optimize space and improve accessibility.
- Collaborated with team members to streamline workflow processes daily.
- Assisted in training new staff on proper material handling procedures.
- Managed work area cleanliness by following company guidelines for organization.
Store Manager
Pizza Hut
Houston, Tx
06.1999 - 10.2010
- Managed daily store operations to ensure efficient workflow.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored sales trends to adjust staffing and product placement accordingly.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Trained staff on customer service best practices and product knowledge.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Resolved customer complaints in a timely manner.
- Led team meetings to communicate goals and expectations.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
GED
Houston, TxSkills
- Inventory management
- Sales analysis
- Visual merchandising strategies
- Staff training
- Customer relationship management
- Customer service
Timeline
Store Manager
Murphy USA
01.2023 - Current
Material handler
AFI INC
09.2013 - 08.2022
Store Manager
Pizza Hut
06.1999 - 10.2010
GED