Angela Potter
Kansas City,MO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Veterinary Receptionist
AcuteVet Animal Urgent Care
03.2024 - Current
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Entered data from pet records and office visits into computer system.
Customer Service Representative
FreightQuote
01.2020 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Social Sciences
Kansas State University
Manhattan05-2012
Skills
- Teamwork and collaboration
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Prioritization
- Payment processing
- Problem Solver
- Complaint handling
Timeline
Veterinary Receptionist
AcuteVet Animal Urgent Care
03.2024 - Current
Customer Service Representative
FreightQuote
01.2020 - 03.2024
Bachelor of Science - Social Sciences
Kansas State University
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