ANGELA PRICE
Yorktown,Virginia
Summary
Skilled Office Administrative Specialist focused on maximizing team success through effective use of Microsoft Office, excellent oral and written communication and a positive attitude. Proven to have a "yes" attitude and finds enjoyment in completing tasks that may seem tedious or monotonous by others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Title Search Specialist
Eck, Collins, & Richardson
03.2022 - Current
- Generates reports, statistics and timelines to the Director of Title
- Developed strong client relationships through consistent communication and attentive service.
- Strong use of Microsoft Word, Excel, Teams and Adobe Acrobat Pro
- Responsible for running biweekly meetings for the Title team
- Responsible for compiling, reviewing and entering data into spreadsheets and sending to customer
- Responsible for recording a multitude of different legal documents in multiple states and counties
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
Administrative Manager of Sales and Marketing
Bluegreen Vacations Corporation
07.2021 - 02.2022
- Provided exceptional administrative support for the Director of Quality Assurance and the Director of Sales and Marketing, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations
- Managed the Guest Services staff for the sales and marketing department
- Responsible for onboarding any new employees for the sales and marketing team, guest services team, and the quality assurance, ensuring proper documentation got to Human Resources in a timely manner
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Scheduled and ran meetings with various internal departments and with external vendors
- Met department budgets by monitoring and reporting on office expenses.
- Created process maps for multiple departments ensuring an ease of learning
Administrative Assistant of Sales and Marketing
Bluegreen Vacations Corporation
09.2020 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted the administrative manager with onboarding and training new employees
- Assisted typing contracts for the Quality Assurance team when the department was short staffed
- Assisted the Director of Quality Assurance and Administrative manager with month end and year end account balances
- Ordered supplies for the Quality Assurance and Sales and Marketing teams
Guest Services Supervisor
Bluegreen Vacations Corporation
05.2019 - 09.2020
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Responsible for scheduling guest services team and covering any shift changes that were unresolved
- Assisted with reviewing general ledger transactions and identifying errors or irregular entries for internal and service audits on the resort
Guest Services Associate
Bluegreen Vacations Corporation
12.2016 - 05.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Provided guest relations, schedule development, data management and payment processing.
Education
High School Diploma -
Grafton High School
Yorktown, Virginia06.2011
Skills
- Employee Training
- Excel Spreadsheets
- Records Management
- Typing
- Customer Service
- Account Balancing
- Documentation Management
- Quality Assurance
- Document Preparation
- Scheduling appointments
- Verbal Communication
- File Organization
Certification
Virginia Notary
References
References available upon request
Virginia Notary
I am a certified Virginia Notary. My registration expires in May of 2028
Timeline
Title Search Specialist
Eck, Collins, & Richardson
03.2022 - Current
Administrative Manager of Sales and Marketing
Bluegreen Vacations Corporation
07.2021 - 02.2022
Administrative Assistant of Sales and Marketing
Bluegreen Vacations Corporation
09.2020 - 07.2021
Guest Services Supervisor
Bluegreen Vacations Corporation
05.2019 - 09.2020
Guest Services Associate
Bluegreen Vacations Corporation
12.2016 - 05.2019
High School Diploma -
Grafton High School