Angela Qualls

• Assisted customers with plans, device features, and accessory.
• Processed sales transactions accurately using point-of-sale systems and payment procedures.
• Supported device activations, upgrades, following carrier guidelines.
• Maintained product knowledge to explain promotions, pricing, and service options clearly.
• Resolved customer concerns by providing courteous service
• Organized merchandising displays and kept sales floor stocked and presentable
• Completed opening and replenished accessories to support daily store operations.
• Followed compliance procedures for wireless sales, documentation, and account verification.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote merchandise
• Handled cash transactions efficiently while adhering to company cash policies, ensuring accuracy in all financial exchanges
• Built relationships with customers to encourage repeat business
• Managed returns, exchanges and refunds in accordance with store policy
• Prepared merchandise for sales floor by pricing or tagging
• Helped customers locate products and checked store system for merchandise at other sites
• stock and restocked shelves to maintain product availability and store appearance
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
• Participated in team meetings and training sessions regularly
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
• Worked to meet special targets for credit card applications, special donations and specific product promotions
• Sold wireless devices, plans, and accessories while matching customer needs to available product options
• Processed activations, upgrades, and account changes using point-of-sale and carrier systems accurately

Supported cash handling, transaction completion, and compliance with store policies and carrier procedures.

• Supervised sales floor operations and ensured consistent customer service standards across shifts.
• Trained new associates on product knowledge, sales processes, and POS procedures.
• Monitored team performance and provided coaching to improve sales execution.
• Resolved customer concerns promptly to support retention and positive store experience.
• Maintained accurate inventory levels and coordinated restocking to prevent sales disruptions.
• Executed merchandising standards to promote featured products and support selling opportunities.

• Directed daily store operations, aligning sales, service, and inventory priorities with Cricket Wireless standards.
• Coached sales associates on wireless plans, device features, and activation procedures.
• Monitored POS transactions, cash handling, and payment accuracy during high-volume shifts.
• Scheduled staff coverage to support traffic patterns and maintain service levels.
• Tracked inventory levels, resolved stock discrepancies, and coordinated device replenishment.
• Resolved customer concerns involving billing, activations, and account changes with clear communication.
• Reviewed sales performance and adjusted merchandising to support product visibility and accessory sales.
• Enforced store policies, compliance procedures, and loss-prevention practices to protect assets.
• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Completed routine store inventories.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
• Optimized store displays and appearance via strategic merchandising.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Assessed customer needs and recommended Metro by T-Mobile plans, devices, and accessories.
• Processed sales transactions accurately using point-of-sale systems and payment terminals.
• Activated wireless service, completed account changes, and explained plan features clearly.
• Resolved basic device, billing, and service issues through prompt customer support.
• Maintained organized store displays and ensured merchandise availability for shoppers.
• Supported team sales goals by following store procedures and maintaining accurate records.
• Delivered product demonstrations to help customers compare devices and service options.
• Verified inventory levels and restocked phones, accessories, and promotional materials.

• Led multiple store teams to deliver consistent sales performance and customer experience standards.
• Managed daily operations across locations, including scheduling, staffing, and task execution.
• Coached team members on consultative selling, account support, and wireless device activations.
• Trained associates on Metro by T-Mobile product offerings, promotions, and service plans.
• Monitored inventory levels, completed merchandising updates, and maintained organized sales floors.
• Resolved customer concerns promptly while protecting service quality and brand reputation.