Nicole Nettles
Baton Rouge,LA
Summary
Personable sales professional with a proven track record. Excelling in customer service and conflict resolution. Consistently exceeding sales targets through effective communication and rapport-building. Passionate about enhancing customer experiences and fostering a collaborative team environment.
Overview
17
17
years of professional experience
Work History
Mobile Expert (Sales Associate)
T-Mobile
Baton Rouge, LA
09.2024 - 11.2025
- Assisted customers in selecting mobile devices and plans based on individual needs.
- Collaborated with team members to meet and exceed sales targets and improve store performance.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
Bartender and Night Manager
Embassy Suites Hotel
Baton Rouge, LA
08.2008 - 03.2019
- Crafted and served beverages and desserts in accordance with hotel standards and guest preferences.
- Maintained cleanliness and organization of bar area to enhance guest experience. Serve Safe Certified until 2022.
- Set up, ran Happy Hour, and broke it down.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cafe Supervisor, Opening Manager
Sweet Impressions and Bakery
Baton Rouge, LA
05.2010 - 02.2011
- Supervised daily café operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service protocols and food preparation techniques.
- Created beverage menu and recipes.
- Managed inventory levels, ordering supplies to maintain optimal stock for bakery items.
- Created efficient workflow processes to enhance service speed and quality and managed employees.
- Coordinated staff schedules to align with peak business hours, maximizing operational efficiency.
- Monitored cash handling procedures, ensuring accurate financial transactions at point of sale.
- Responsible for collecting and paying out tips by hours worked.
Sales Associate, Card Reader
Coyote Moon Crystals and Gifts
Baton Rouge, LA
09.2014 - 03.2016
- Part time, weekend and holiday staff
- Assisted customers in selecting crystals, jewelry, candles, and magical items based on individual preferences and needs.
- Merchandising.
- Processed transactions accurately using point-of-sale systems, cash handling and credit card transactions.
- Provided knowledgeable recommendations about crystal properties, how to use ritual items, and what books would be helpful on their journey.
- Managed inventory by restocking shelves and organizing products for efficient access.
- Conducted regular store cleanliness checks to maintain a welcoming shopping environment.
- Built relationships with customers to encourage repeat business.
- Provided card readings, tea leaf readings, and Reiki/ energy work for customers on request.
Education
Associate of Arts - Fine Arts
Baton Rouge Community College
Baton Rouge, LA04-2026
Skills
Customer service and de-escalation teqniques
Excellent communication skills, friendly, experienced in training newly hired employees
Employee management, scheduling, cash handling and safe management
Timeline
Mobile Expert (Sales Associate)
T-Mobile
09.2024 - 11.2025
Sales Associate, Card Reader
Coyote Moon Crystals and Gifts
09.2014 - 03.2016
Cafe Supervisor, Opening Manager
Sweet Impressions and Bakery
05.2010 - 02.2011
Bartender and Night Manager
Embassy Suites Hotel
08.2008 - 03.2019
Associate of Arts - Fine Arts
Baton Rouge Community College