Nicole Nettles
Baton Rouge,LA
Summary
Personable sales professional with a proven track record. Excelling in customer service and conflict resolution. Consistently exceeding sales targets through effective communication and rapport-building. Passionate about enhancing customer experiences and fostering a collaborative team environment.
Overview
17
17
years of professional experience
Work History
Mobile Expert (Sales Associate)
T-Mobile
09.2024 - 11.2025
- Assisted customers in selecting mobile devices and plans based on individual needs.
- Collaborated with team members to meet and exceed sales targets and improve store performance.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
Bartender and Night Manager
Embassy Suites Hotel
08.2008 - 03.2019
- Crafted and served beverages and desserts in accordance with hotel standards and guest preferences.
- Maintained cleanliness and organization of bar area to enhance guest experience. Serve Safe Certified until 2022.
- Set up, ran Happy Hour, and broke it down.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Cafe Supervisor, Opening Manager
Sweet Impressions and Bakery
05.2010 - 02.2011
- Supervised daily café operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service protocols and food preparation techniques.
- Created beverage menu and recipes.
- Managed inventory levels, ordering supplies to maintain optimal stock for bakery items.
- Created efficient workflow processes to enhance service speed and quality and managed employees.
- Coordinated staff schedules to align with peak business hours, maximizing operational efficiency.
- Monitored cash handling procedures, ensuring accurate financial transactions at point of sale.
- Responsible for collecting and paying out tips by hours worked.
Sales Associate, Card Reader
Coyote Moon Crystals and Gifts
09.2014 - 03.2016
- Part time, weekend and holiday staff
- Assisted customers in selecting crystals, jewelry, candles, and magical items based on individual preferences and needs.
- Merchandising.
- Processed transactions accurately using point-of-sale systems, cash handling and credit card transactions.
- Provided knowledgeable recommendations about crystal properties, how to use ritual items, and what books would be helpful on their journey.
- Managed inventory by restocking shelves and organizing products for efficient access.
- Conducted regular store cleanliness checks to maintain a welcoming shopping environment.
- Built relationships with customers to encourage repeat business.
- Provided card readings, tea leaf readings, and Reiki/ energy work for customers on request.
Education
Associate of Arts - Fine Arts
Baton Rouge Community College
Baton Rouge, LA04-2026
Skills
Customer service and de-escalation teqniques
Excellent communication skills, friendly, experienced in training newly hired employees
Employee management, scheduling, cash handling and safe management
Timeline
Mobile Expert (Sales Associate)
T-Mobile
09.2024 - 11.2025
Sales Associate, Card Reader
Coyote Moon Crystals and Gifts
09.2014 - 03.2016
Cafe Supervisor, Opening Manager
Sweet Impressions and Bakery
05.2010 - 02.2011
Bartender and Night Manager
Embassy Suites Hotel
08.2008 - 03.2019
Associate of Arts - Fine Arts
Baton Rouge Community College