Aaron Walker
New Albany,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer service/sales industry. Excellent team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Mobile Sales Expert
T-mobile
Columbus, Ohio
03.2016 - Current
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Store Manager
Save A Lot Grocery Store
Columbus, OH
09.2012 - 02.2017
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control and store opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Supervisor
Kroger
Columbus, OH
03.2008 - 09.2012
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Set overall vision and provided team leadership.
Education
Associate of Business Administration -
Columbus State Community College
Columbus, OH03.2025
Skills
- Responding to Difficult Customers
- De-escalation Techniques
- Upselling Products and Services
- Inventory Management
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Creative Problem Solving
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Strong Analytical and Problem Solving Skills
- Team Recruiting and Hiring
Timeline
Mobile Sales Expert
T-mobile
03.2016 - Current
Store Manager
Save A Lot Grocery Store
09.2012 - 02.2017
Supervisor
Kroger
03.2008 - 09.2012
Associate of Business Administration -
Columbus State Community College