Jassah Quoi
Licensed Insurance Agent
Pocatello,Idaho
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Sales and Service Expert
Allstate Insurance Co
Remote
12.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Answered constant flow of customer calls with minimal wait times.
Claims Representative
Allstate Bancorp
Remote
06.2021 - 01.2022
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Receptionist
Farmers Insurance Agency
Pocatello, ID
09.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Seasonal Sales Associate
JCPenney
Pocatello, ID
06.2018 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Seasonal Sales Associate
Herbergers
Pocatello, ID
10.2017 - 05.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
BBA - Economics
Idaho State University
Pocatello, ID12.2025
High School Diploma -
Pocatello High School
Pocatello, ID05.2019
Skills
- Responding to Difficult Customers
- Customer Retention Strategies
- Exceptional Communicator
- Upselling Products and Services
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Presenting Solutions
- Customer Support
- Microsoft Exchange
- Flexible and Adaptable
Certification
- Licensed Independent Claims Adjuster - 05/2021
- Licensed Property and Casualty Producer - 12/2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Claims Representative
Allstate Bancorp
06.2021 - 01.2022
Licensed Sales and Service Expert
Allstate Insurance Co
12.2019 - Current
Receptionist
Farmers Insurance Agency
09.2019 - 12.2019
Seasonal Sales Associate
JCPenney
06.2018 - 09.2018
Seasonal Sales Associate
Herbergers
10.2017 - 05.2018
BBA - Economics
Idaho State University
High School Diploma -
Pocatello High School
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