Natalia D'aigle
Snohomish,WA
Summary
Committed and hardworking service worker with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative and upbeat problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Mobile Expert
T-mobile
10.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Took over specific metrics and actively helped the team, doing personal meetings and entering sales goals and actions into their Workday account
- Maintained high numbers and have consistently been the best performer in the store
Verizon Retail Sales Specialist
Verizon Wireless
02.2022 - 10.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted customers and helped with product questions, selections and purchases.
- Made calls to the call center to work on loyalty, financial aid, and troubleshooting.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Managed the daily queue for the store and made appointments in an organized and efficient manner.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Helped customers complete purchases, locate items and join reward programs.
- Cultivated customer loyalty to the company.
- Trained and mentored new sales representatives.
- Kept up to date with the current trends and technology to provide the best possible service.
- Increased sales by offering advice on purchases and promoting additional products.
Kennel Manager
Greyhound Pets, INC
10.2019 - 02.2022
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Supervised and managed volunteers.
- Improved health of pets by advising owners on optimal approaches.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Documented animals' weight, size and condition in computer system.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Worked with companies outside of our own to create different deals and sales for customers and potential adopters.
Barista
Barnes And Noble Cafe
06.2018 - 01.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated coworkers and customers about new products.
- Controlled line and crowd with quick, efficient service.
- Created original artwork for specials board display.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Upsold specialty items with beverages, increasing store sales.
Education
Associate Degree of Integrated Studies - General Education
Cascadia Community College
Bothell, WA09.2021
High School Diploma -
Glacier Peak High School/Running Start Program
Snohomish, WA06.2020
Skills
- Time Management
- Understanding/Assessing Customer Needs
- Versed in new technological trends
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Product promotions
- Adapt to diverse groups
- Relationship building
- Microsoft Office Certified as of 2017
- Issue and Complaint Resolution
- Responding to Difficult Customers
Timeline
Mobile Expert
T-mobile
10.2022 - Current
Verizon Retail Sales Specialist
Verizon Wireless
02.2022 - 10.2022
Kennel Manager
Greyhound Pets, INC
10.2019 - 02.2022
Barista
Barnes And Noble Cafe
06.2018 - 01.2019
Associate Degree of Integrated Studies - General Education
Cascadia Community College
High School Diploma -
Glacier Peak High School/Running Start Program
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