MANUEL MARTINEZ
Los Angeles,CA
Summary
Dynamic sales professional with a proven track record at T-Mobile, specializing in customer relationship management and upselling strategies. Notable achievements include resolving complex issues and enhancing team performance while consistently meeting sales goals. Proficient in technical troubleshooting and effective communication, delivering exceptional service that drives customer satisfaction. Aiming to leverage these skills to further enhance operational efficiency and team success in future roles.
Overview
4
4
years of professional experience
Work History
Mobile Expert
T-Mobile
Los Angeles, CA
03.2023 - Current
- Delivered top-tier service while meeting and exceeding monthly sales goals
- Guided customers through device and service options, upselling based on needs
- Resolved complex customer issues with professionalism and accuracy
- Collaborated with team members to improve store performance and efficiency
- Maintained technical knowledge of T-Mobile products and services
Sales Associate (Garden Center)
Lowe's
Los Angeles, CA
03.2022 - 03.2023
- Assisted customers with selecting tools, plants, and hardware solutions
- Delivered product knowledge to ensure informed purchase decisions
- Maintained merchandise presentation and cleanliness of sales floor
- Processed returns, exchanges, and transactions with accuracy
Program Assistant
California EDD
Los Angeles, CA
07.2021 - 03.2022
- Provided frontline support to clients in need of employment services
- Handled sensitive client records and performed data entry with high accuracy
- Set up appointments and explained service options clearly
- Supported EDD staff with general administrative tasks
Education
Associate of Business Administration - Business
East Los Angeles College
Monterey Park, CA03-2027
High School Diploma -
Don Bosco Technical Institute
01.2021
Skills
- Sales & Upselling Strategies
- Customer Relationship Management
- Time Management & Multitasking
- Technical Troubleshooting
- Public Relations & Communication
- Cash Handling & POS Systems
- Team Collaboration
- Conflict Resolution
- Customer service
- Sales techniques
- Product knowledge
- Team collaboration
- Time management
- Mobile payment solutions
- Location-based services
- Multitasking
References
- Steve Pacheco, T-Mobile Manager, (714) 875-0708, steve.2.pacheco@t-mobile.com
- Gloria Castillo, EDD Program Representative, (323) 744-8356, gloria.castillo@edd.ca.gov
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Mobile Expert
T-Mobile
03.2023 - Current
Sales Associate (Garden Center)
Lowe's
03.2022 - 03.2023
Program Assistant
California EDD
07.2021 - 03.2022
Associate of Business Administration - Business
East Los Angeles College
High School Diploma -
Don Bosco Technical Institute
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