Angela Rafferty
Chico,CA
Summary
Dedicated retail professional with over 8 years of experience in customer service management and staff training. Skilled in task delegation and inventory control, consistently improving store performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Retail Supervisor
Safeway
Fallon, NV
08.2005 - 09.2006
- Supervised daily store operations to ensure compliance with company standards.
- Trained and mentored team members on customer service protocols and sales strategies.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed employee schedules to align labor resources with peak business hours.
- Resolved customer complaints efficiently, fostering a positive shopping experience.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Bartender
Oasis Bowling and Fun Center
Fallon, NV
07.2004 - 08.2005
- Prepared and served beverages tailored to standard recipes while accommodating individual customer preferences.
- Maintained bar area cleanliness and organization to support seamless service operations.
- Facilitated seamless cash handling and tab management to enhance patron experience throughout shifts.
- Provided exceptional customer service, ensuring guest satisfaction through timely and friendly interactions.
- Crafted specialty cocktails, utilizing fresh ingredients to enhance the overall guest experience.
- Managed bar inventory, tracking supplies to minimize waste and ensure availability of popular items.
Retail Sales Associate
Raley's Supermarket
Fallon, NV
08.1998 - 06.2004
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained organized merchandise displays to promote visibility and accessibility of products.
- Collaborated with team members to ensure timely restocking of shelves and inventory management.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained store cleanliness and organization, promoting a welcoming environment for shoppers.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
No Degree - CNA
WNCC
Fallon, NV01-2001
GED -
Imperial Valley College
Imperial, CA03.1998
Skills
- Task delegation
- Store organization
- Inventory control
- Staff training and development
- Customer service management
- Employee motivation
- Cash handling oversight
- Drawer preparation
- Cash handling and reconciliation
- Handling complaints
- Multitasking and prioritizing
- Inventory and stocking
Timeline
Retail Supervisor
Safeway
08.2005 - 09.2006
Bartender
Oasis Bowling and Fun Center
07.2004 - 08.2005
Retail Sales Associate
Raley's Supermarket
08.1998 - 06.2004
No Degree - CNA
WNCC
GED -
Imperial Valley College