Summary

Overview

Work History

Education

Skills

Timeline

ANGELA RAMIREZ

Charlotte,NC

Summary

Detail-oriented professional with extensive experience in customer service and project coordination. Proven track record of managing multiple priorities in fast-paced environments while ensuring high standards of organization and communication. Bilingual, enhancing service delivery to a diverse clientele.

Overview

years of professional experience

Work History

Record Specialist /Front Desk Receptionist

Shankle Law Firm

Charlotte, North Carolina

02.2025 - Current

Met deadlines while handling calls, client inquiries, and administrative tasks with accuracy and professionalism
Responded promptly to inquiries regarding the status of stored materials.
Streamlined office processes to enhance operational efficiency and align with long-term organizational goals.
Composed correspondence to internal and external company contacts.
Recorded and processed payments by company and customers.

Server

Crave Desser Bar

Charlotte, North Carolina

11.2024 - Current

Provided attentive customer service to resolve issues and achieve high satisfaction levels.
Managed POS terminals for order input, bill splitting, and total calculations to streamline transactions.
Ensured cleanliness and organization of dining areas and service stations to enhance guest experience.
Consistently delivered excellent customer service in a fast-paced environment

FOOD SERVER

DON PEDRO'S MEXICAN RESTAURANT

02.2022 - 11.2024

Prioritized tasks during peak hours to ensure timely order fulfillment and customer satisfaction.
Coordinated special requests for parties to enhance guest experience and support business growth.
Created warm, welcoming atmosphere for guests by effectively addressing customer needs.

WAREHOUSE ASSOCIATE

AMAZON

07.2021 - 03.2023

Maintained accurate records of orders and shipments, enhancing logistical operations and order fulfillment.
Utilized proper management policies to prevent backlogs during large-scale tasks, ensuring timely completion of operations.
Worked extended hours during peak seasons, contributing to meet holiday goals
Consistently exceeded pick rate goals

SALES ASSOCIATE

WALMART

03.2019 - 07.2021

Enhanced store efficiency protocols, increasing inventory accuracy in stock reports.
Engaged with customers in friendly service that attracted more foot traffic into the store.
Maintained clean, organized work area and managed department inventory.
Coordinated inventory organization to optimize space usage.