Angela Ramoz
ALBUQUERQUE
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
27
27
years of professional experience
2000
2000
years of post-secondary education
Work History
Store Manager
Circle K
ALBUQUERQUE
08.2014 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels and organized stock to optimize sales opportunities.
- Implemented efficient cash handling procedures for accurate financial transactions.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Conducted regular team meetings to address goals and improve performance standards.
- Analyzed sales trends to inform strategic decisions for product placement and pricing.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Planned special promotions or discounts based on market trends.
- Developed relationships with suppliers to negotiate better prices.
- Prepared staff work schedules and assigned team members to specific duties.
- Flagship Training Manager.
Store Manager
SUBWAY®Restaurants
San Bernardino
01.2008 - 05.2012
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels and organized stock to optimize sales opportunities.
- Implemented efficient cash handling procedures for accurate financial transactions.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
Hotel Manager
Ike's Motel
Beloit
12.2002 - 08.2007
- Supervised daily operations to ensure guest satisfaction and smooth service.
- Resolved guest complaints promptly to maintain a positive experience at the motel.
- Conducted regular inspections of rooms and facilities to ensure cleanliness and comfort.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Maintained high standards of quality control, hygiene, health and safety.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
Store Manager
Arco Gas Station
Downey
10.1999 - 06.2002
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized stock to optimize sales opportunities.
- Analyzed sales trends to inform strategic decisions for product placement and pricing.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Bachelor of Arts - Phycology
Cerritos College
Norwalk, CA 08.1999 - 04.2000
Vale High School
Bell , CASkills
- Inventory management
- Cash handling
- Visual merchandising
- Sales analysis
- Staff training
- Customer relationship management
- Team leadership
- Conflict resolution
- Promotional planning
- Problem solving
- Effective communication
- Time management
- Strategic planning
- Recruitment and hiring
- Bank deposit procedures
- Operational efficiency
- Employee supervision and motivation
- Recruiting and hiring
- Customer relations
- Store operations oversight
- Delegating work
- Employee retention strategies
- Revenue generation
- Bank and safe deposits
- Budget development
- Outstanding communication skills
- Inventory control
- Friendly and positive
- Cash management
- Customer service
- Store opening and closing
- Shift scheduling
- Vendor management
- Hourly shift management
- Training and mentoring
- Budget administration
- Store merchandising
Timeline
Store Manager
Circle K
08.2014 - Current
Store Manager
SUBWAY®Restaurants
01.2008 - 05.2012
Hotel Manager
Ike's Motel
12.2002 - 08.2007
Store Manager
Arco Gas Station
10.1999 - 06.2002
Bachelor of Arts - Phycology
Cerritos College
08.1999 - 04.2000
Vale High School