Summary
Overview
Work History
Education
Skills
Timeline
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Angela Randolph

Queens,NY

Summary

Detail-oriented and dependable professional with 15+ years' experience adept at identifying and resolving operational issues, implementing new processes, and providing exemplary customer service. The ability to handle multiple projects simultaneously and with high accuracy, utilizing an entrepreneurial drive for growth and a willingness to learn.

Overview

12
12
years of professional experience

Work History

Ocean Import Specialist

Sobel Network Shipping
10.2022 - 12.2023
  • Provided all cost information within bid date and time needed by contractors to agents.
  • Utilized Cargo Wise to enter, manage, monitor, and track over 40 shipments per month from origin to destination.
  • Assisted with problem resolution and dispute management relating to import activities.
  • Communicated import goods for multiple clients, providing accuracy and timely delivery.
  • Researched and helped evaluate new potential carriers for better service and pricing.
  • Helped to build working relationships with agents to foster loyalty and encourage repeat business.
  • Executed accurate and timely invoices for shipping and delivery services.

Senior Production Coordinator

J/Slides Footwear
01.2022 - 10.2022
  • Managed, created, and updated seasonal buys with international factories through clear communication of expectations to ensure product arrival adheres to strict deadlines
  • Setup & chart styles, corrected pre-packs, factory costs, wholesale and retail costs, and divisions
  • Created shipments in A2000 and tracked and updated factory shipments to warehouse
  • Collaborated with Sales Team on projections, adopted product, and confirmed delivery of final production
  • Generated UPCs or new styles and exported to GXS, InterTrade, and JOOR Platform helped to increase company revenue by 50%
  • Supervised and immediately addressed any quality/technical issues with factories, mills, vendors that may arise to ensure customer deliveries were maintained resulting 80% rise in customer satisfaction.

Senior Production Coordinator

Global Brands/Calvin Klein Footwear
03.2012 - 04.2020
  • Created, input, maintained, revised production orders in SAP while monitoring transmission to factories, filing, and updating records of purchase orders, tracking & receiving stock deliveries
  • Organized with each division head to streamline procedures to ensure their timely release of delivery updates/delays, material changes resulting in 90% decrease in delays
  • Communicated with China & Italian factories to monitor progress of timelines, pre-production, and production to increase efficiency of production by 95%.

Education

Certification - Community Health Services

Nassau Community College
Garden City, NY
06.2021 - 11.2021

Skills

  • Microsoft Office (Word/Excel/PowerPoint/Outlook)
  • Customer Relations
  • Organizational Skills
  • Time Management
  • Conflict Resolution
  • Critical Thinking
  • Process Improvement
  • Team Collaboration

Timeline

Ocean Import Specialist

Sobel Network Shipping
10.2022 - 12.2023

Senior Production Coordinator

J/Slides Footwear
01.2022 - 10.2022

Certification - Community Health Services

Nassau Community College
06.2021 - 11.2021

Senior Production Coordinator

Global Brands/Calvin Klein Footwear
03.2012 - 04.2020

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Angela Randolph