Angela Reeves-Story
Brigham City
Summary
As a bright ambitious person, I enjoy working in a fast paced, highly motivating position where I can assist others while expanding my knowledge and understanding of the task at hand. I am seeking a position that will utilize my skills that I have acquired Strong work ethic, adaptability, and exceptional interpersonal skills. Work effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Business account Sales outbound
Wayfair Professional
Brigham City
01.2023 - Current
- Complete a day-to-day duties accurately and efficiently. Making 35-65 outbound calls to leads/accounts
- Create 12 meaningful 3+minute conversations in a day consistently
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Create Quotes on products clients are interested in and the needs for the business such as real-estate, offices salons, designers etc.
- Sell product of varies items for business and home clients.
- Meet goals in selling the product with meeting goals up to 50,000- 250,000 in product at times in a month.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Identifying needs of my customers promptly and efficiently.
- Assist with customer requests and answered questions to improve satisfaction while over the phone or corresponding in email
- Work with cross-functional teams and computer systems and screens. achieve goals.
- Approach customers and engage in conversation through use of effective interpersonal and people skills.
- Typing up to 45+wpm sending and corresponding emails several times in a day.
Inbound sales representative
Wayfair.com
01.2021 - 12.2022
- Help customers find the product they are interested in and Answer questions for dimensions and answer questions on products they are interested in and make purchases for the customer.
- Help create quotes and create tickets and add items to the website. Build a good sales pipeline
- Build rapport with the customer and create a unique experience for them to keep them coming back and Using the phone system and handling several phone lines at a time. Transfers to other departments to find resolve if I am not able to do so.
- Place orders
- Identified customer needs and recommended products accordingly.
- Assisted customers with placing orders over the phone or online.
- Closed sales by building rapport and overcoming objections.
- Applied good listening skills to determine customer preferences and financial limits.
Quote specialist (Outbound) with the Relationship team
Wayfair.com
Ogden
12.2017 - 01.2021
- Take the leads from Sales consultants and Turn those leads into sales by reaching out to the customers
- Create quotes purchase orders, wire transfers and Checks on Quotes that were created and close the quotes
- Create quotes from Leads from the swatch program and the flooring samples by reaching out to the customer to create new quotes.
- Create tickets on products questions and try to find a resolve on whatever the product or concern maybe
Inbound Sales Consultant
Wayfair.com
Ogden
08.2014 - 11.2017
- Help customers find the product they are interested in and Answer questions for dimensions and answer questions on products they are interested in and make purchases for the customer.
- Help create quotes and create tickets and add items to the website. Build a good sales pipeline
- Build rapport with the customer and create a unique experience for them to keep them coming back and Using the phone system and handling several phone lines at a time. Transfers to other departments to find resolve if I am not able to do so.
- Part time Nesting coach. Fill in when other nesting coaches were unavailable.
Customer Service Representative
Teleperformance
Ogden
09.2013 - 07.2014
- Resolve customer concerns
- Represent the company with a happy I can attitude.
- Mentor and Coach other Agents To help them better themselves and their stat's
Customer Service Representative
Purple Parrot
Medford
01.2013 - 06.2013
- Managed and resolved customer concerns with the slot machines
- Managed and adhered and handled thousands of dollars in a work shift with accuracy
- Managed the distribution of Oregon Lottery tickets and scratch it's
Bartender/Server
Arthur's Restaurant
Eagle Point
05.2012 - 11.2012
- Restaurant/Food Services. Open and close the restaurant, customer service, tend bar and serve food.
- Used initiative to multitask and prioritize in a fast paced environment.
Sales Consultant
Lazboy
Reno
05.2010 - 08.2011
- Retail, In home decor design/sales of furniture and accessories. Build and maintain client relationships.
Server
Rickenbackers
Ogden
07.2008 - 01.2010
- Restaurant/Food Services, to give the best possible dining experience to our customers and clients in a fine dining restaurant.
Server
Ogden
04.2006 - 06.2008
- Restaurant/Food Services, really fast paced serving. Did some bartending.
Education
High School diploma -
Mountain High School
Kaysville, UTSkills
- Lead conversion
- Outbound and inbound sales
- Customer relationship management
- Sales reporting
- Problem resolution
- Active listening
- Effective communication
- Team mentorship
- Rapport building
- Teamwork and collaboration
- Self-Directed
- Collaboration
- Conflict resolution
- MS office
- Flexible and adaptable
- Quality assurance
- Recordkeeping
- Good Telephone Etiquette
- Communication
- Basic math
- Google drive
- Microsoft office
- Goal achievement
- Cross-functional collaboration
- Product recommendations
- Sales pipeline development
- Customer quotes
Hobbies and Interests
- Sports, playing or watching
- Computers/internet
- Traveling
- Helping people
Professional References
- Andrea Cambell, Office Manager, IRS Professional, 801-510-7934
- Candice England, Secretary Professional, 801-430-1060
Professional Highlights
- I've worked in one of the top ten rated furniture stores in the country for sales.
- I have at times handled and been responsible for thousands of dollars.
- I have worked as a team leader and trained various new employees at all my jobs.
Timeline
Business account Sales outbound
Wayfair Professional
01.2023 - Current
Inbound sales representative
Wayfair.com
01.2021 - 12.2022
Quote specialist (Outbound) with the Relationship team
Wayfair.com
12.2017 - 01.2021
Inbound Sales Consultant
Wayfair.com
08.2014 - 11.2017
Customer Service Representative
Teleperformance
09.2013 - 07.2014
Customer Service Representative
Purple Parrot
01.2013 - 06.2013
Bartender/Server
Arthur's Restaurant
05.2012 - 11.2012
Sales Consultant
Lazboy
05.2010 - 08.2011
Server
Rickenbackers
07.2008 - 01.2010
Server
04.2006 - 06.2008
High School diploma -
Mountain High School