ANGELA REYES
Staten Island
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
H&M Hennes & Mauritz
10.2021 - Current
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales Associate
American Eagle
07.2021 - 09.2021
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Achieved perfect attendance and on-time record
- Processed product returns and assisted customers with other selections
- Provided positive first impressions to welcome existing, new and potential customers
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Answered customer questions regarding sizing, and different styles that were available
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Informed customers of current store promotions to encourage additional sales purchases.
Bakery Cashier
Rispoli Pastry
04.2018 - 11.2018
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly
- Discussed cake design options, available flavors and specific event needs
- Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
Education
Bachelor of Science - Business Marketing
College of Staten Island
12.2024
High school or equivalent
New Dorp Highschool
06.2018
Skills
- Time management
- Customer service
- Problem solving
- Outgoing Personality
- Team Cooperation
- Listening Skills
- Building Customer Loyalty
- Sales Training
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
H&M Hennes & Mauritz
10.2021 - Current
Sales Associate
American Eagle
07.2021 - 09.2021
Bakery Cashier
Rispoli Pastry
04.2018 - 11.2018
Bachelor of Science - Business Marketing
College of Staten Island
High school or equivalent
New Dorp Highschool