Angela Rickman
Kansas City,MO
Summary
Innovative educator skilled in lesson execution and fostering student engagement, acknowledged for exceptional time management and problem-solving capabilities, poised to enhance a positive learning environment.
Overview
26
26
years of professional experience
Work History
Substitute Teacher
PENMAC Education
01.2025 - Current
- Provide leadership to students giving and facilitating assignments from a Lesson Plan.
- Use empathy and active listening skills to communicate with students.
- Provide coverage for absent staff in a professional manner.
- Schedule my days within the appropriate network.
- Fill in, as needed, for other school building staff as needed.
- Utilize multiple School District computer programs to execute Lesson Plans.
- Complete comprehensive daily reports for the absent staff member.
- Maintain professional communication with building staff, multiple school districts, parents and PENMAC.
Delivery Driver and Personal Shopper
Walmart Delivery
10.2022 - 02.2024
- Perform all assigned shopping and delivery orders withing the assigned platform with accuracy and in a timely manner.
- Communicate with customer through the shopping app to insure accurate substitutions, order adjustments and general customer inquiries.
- Accurately check out items, bag and package with care and within Walmart set parameters.
- Effectively communicate with customers and Walmart support persons.
- Safely deliver order to the appropriate address and exercise care, concern and respect for the customers property.
- Effectively communicate an issues about the order and accurately closes the order.
Substitute Teacher
Kelly Education
06.2022 - 06.2023
- Provide coverage for absent staff in a professional manner.
- Schedule my days within the appropriate network.
- Provide leadership to students giving and facilitating assignments from a Lesson Plan.
- Use empathy and active listening skills to communicate with students and maintain control, composure and safety in a classroom setting.
- Fill in, as needed, for other school building staff as needed.
- Utilize multiple School District computer programs to execute Lesson Plans.
- Complete comprehensive daily reports for the absent staff member.
- Maintain professional communication with building staff, multiple school districts, parents and KellyEd.
Driver
Uber Rideshare
05.2016 - 01.2023
- Facilitate ride share requests in a safe and timely manner.
- Arrive promptly for rides I scheduled ahead of time and immediate need rides.
- Practice superior customer service using active listening skills, empathy and problem-solving techniques.
- Successfully maintained composure in high stress situations that would arise.
- Communicate with customers via smart phone application.
- Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations.
- Maintain financial records.
Clerical – TEMPORARY POSITION
Kelly Education
06.2022 - 08.2022
- Determine enrollment eligibility using guidelines and requirements.
- Collect, organize and accurately enter enrollment information using multiple programs.
- Provide accurate information and direction to callers in the Enrollment Call Center.
- Effectively communicate with Enrollment Center Staff, Parents/Guardians and School District Staff.
Customer Service - Remote (Seasonal)
Vera-a-Fast
10.2021 - 12.2021
- Receive and make high volume inbound and outbound calls.
- Accurately and efficiently enter data from written and verbal materials.
- Execute accurate verification calls and appointment setting.
- Professionally provide overflow customer support in a clear and effective manner.
- Accurately and professionally perform and record survey questionnaires.
Manager
Sun Palace Salon
04.2000 - 01.2015
- Manage full-service salon and provided salon service to own clientele.
- Schedule appointments for myself and other Salon professionals.
- Hire salon professionals and support staff.
- Address customer service issues with active listening and conflict resolution skills, following through to conclusion.
- With an authentic passion for beauty care and products, consult with each client to assure their needs are being met.
- Train entry level staff in basic customer service.
- Catalog and forwarded accounts receivable and payable.
- Maintain inventory of common salon supplies.
- Daily communication with owner.
- Maintained and kept current database of licensures.
Education
Content Substitute Teacher - Substitute Teaching
Missouri Board of Education
Jefferson City, MO02-2022
Cosmetology - Manicuring
Adam And Eve Cosmetology
Independence, MO04-2000
High School Diploma -
Raytown High School
Raytown05-1981
Skills
- Lesson planning and classroom management
- Customer support and conflict resolution
- Time management and problem solving
- Team collaboration and compliance adherence
- Vehicle operation and transportation
- Route planning and navigation
- Customer relationship management
- Safety compliance and adherence
Timeline
Substitute Teacher
PENMAC Education
01.2025 - Current
Delivery Driver and Personal Shopper
Walmart Delivery
10.2022 - 02.2024
Substitute Teacher
Kelly Education
06.2022 - 06.2023
Clerical – TEMPORARY POSITION
Kelly Education
06.2022 - 08.2022
Customer Service - Remote (Seasonal)
Vera-a-Fast
10.2021 - 12.2021
Driver
Uber Rideshare
05.2016 - 01.2023
Manager
Sun Palace Salon
04.2000 - 01.2015
Content Substitute Teacher - Substitute Teaching
Missouri Board of Education
Cosmetology - Manicuring
Adam And Eve Cosmetology
High School Diploma -
Raytown High School