Angela Rios
Chicago,IL
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Director of Operations
Compass Dental, P.C
Chicago, IL
06.2018 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
- Developed training programs for new employees as well as existing staff members.
- Monitored inventory levels to ensure adequate stock was available at all times.
Patient Care Coordinator
Dental Salon
Chicago, IL
08.2016 - 10.2017
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Developed treatment plans based on individualized assessment of each patient's needs.
Dental Office Manager
Loop Dental Care
Chicago, IL
02.2012 - 06.2016
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
Education
Dental Assistant Certification - Dental Assisting
Illinois School of Health Careers - Chicago
Chicago, IL11.2011
High School Diploma -
Gwendolyn Brooks College Preparatory Academy
Chicago, IL06.2009
Some College (No Degree) - Health Sciences
Harold Washington College
Chicago, ILSkills
- Leadership Training
- Process Improvements
- Capital Spending
- Risk Mitigation
- Schedule Management
- Administrative Management
- Budgeting and Cost Control
- Inventory Control
- Delegating Work
Timeline
Director of Operations
Compass Dental, P.C
06.2018 - Current
Patient Care Coordinator
Dental Salon
08.2016 - 10.2017
Dental Office Manager
Loop Dental Care
02.2012 - 06.2016
Dental Assistant Certification - Dental Assisting
Illinois School of Health Careers - Chicago
High School Diploma -
Gwendolyn Brooks College Preparatory Academy
Some College (No Degree) - Health Sciences
Harold Washington College