Angela Risley

Work History

First Federal Savings Bank

03.2024 - 04.2025

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Followed up with customers about resolved issues to maintain high standards of customer service.

Schott's Pharmacy

09.2022 - 03.2024

Contributed to the success of flu vaccination campaigns by administering immunizations under pharmacist supervision.
Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
Educated patients on proper medication storage techniques to ensure optimal drug efficacy and safety.
Bolstered patient adherence to medication regimens through effective communication of dosage schedules, refill reminders, and follow-up consultations.
Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Wal-Mart Pharmacy

06.2010 - 07.2022

Aided pharmacists with compounding tasks for specialized medications tailored to individual patient needs.
Reduced wait times for customers by efficiently processing insurance claims and managing pharmacy inventory.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Resolved third-party billing, computer system and customer service issues.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.