Angela R. Moore
Tavares
Summary
Store Manager with extensive experience in team leadership and operational efficiency. Demonstrated ability to enhance customer engagement and drive sales through effective team management. Proven success in maintaining compliance with industry standards to deliver outstanding customer experiences.
Overview
42
42
years of professional experience
Work History
Store Manager
FedEx Office
Orlando
01.1994 - Current
- Modeled FedEx Office values to enhance customer and team engagement.
- Built and inspired high-performing teams through effective selection, training, and performance management.
- Collaborated with major accounts to address complex customer needs and execute key projects.
- Ensured exceptional store experiences that aligned with and promoted FedEx brand values.
- Oversaw all store controls, including compliance with regulations and operational procedures.
- Enhanced operational efficiency and sales activities to exceed financial and service targets.
- Demonstrated independent judgment in managing daily duties such as inventory and financial reporting.
- Operated copiers, plotters, and auxiliary equipment to support store operations.
Team Member/Assistant Manager
Rax Restaurant
Huntington
01.1984 - 01.1994
- Oversaw daily opening and closing operations to ensure efficient restaurant functionality.
- Managed crew activities, enhancing teamwork and productivity.
- Coordinated food preparation and safety protocols to maintain high standards.
- Directed customer service initiatives, improving guest satisfaction.
- Administered inventory control processes to minimize waste and optimize stock levels.
- Scheduled staff shifts to align with operational needs and demand fluctuations.
- Executed all store manager responsibilities, ensuring compliance with policies and procedures.
Education
Marshall University
Huntington, WV01.1988
Associate of Arts Degree -
Shawnee State Community College
Portsmouth, OH01.1986
Skills
- Inventory management
- Financial reporting
- Operational compliance
- Sales forecasting
- Merchandising strategies
- Customer relationship management
Awards
- Presidents Club, 01/01/01
- Presidents Club, 01/01/08
- Presidents Club, 01/01/09
- Five Star Award, 01/01/09
- Bravo Zulu, 01/01/17
- Hall of Fame Contributor, 01/01/18
- Bravo Zulu for Interim DM Role, 01/01/25
Performance Reviews
- Angie's team will run through a wall for her, and while she doesn’t need them to do anything so drastic, by setting a high bar they will find a way to meet those goals because they enjoy both working with and being successful for her.
- Angie is also very customer focused in her own day to day activity. She is a trusted advisory for many of her center's key customers and they have come to have a trust and level of comfort with her entire center that allows her to a be a key person in the community.
- Angie is probably the most well-known, respected and liked CM in the district by her customer base. There is never a time I am in center where multiple customers aren't in the center both to do business with Angie (not FXO, Angie) at the same time heaping praise on her for jobs well done. She sets the tone for great service in the center and models the way for all to follow.
Highlights Of Fxo
- DCRT for D68, D114, D40, D110 & D58
- SME Roles: Ink, CSM, Payroll, CXI, OSP, Bench Development, Income Statement
- District point of contact when DM is out of office
- Successful in development of team members into leadership roles
- Interim DM for D58 Q4 of FY25
- Participates in FedEx Cares Events
Timeline
Store Manager
FedEx Office
01.1994 - Current
Team Member/Assistant Manager
Rax Restaurant
01.1984 - 01.1994
Marshall University
Associate of Arts Degree -
Shawnee State Community College
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