Seasoned sales and service manager bringing over 17 years' experience to the sales and service industry, adept at handling customer issues quickly and effectively. Using excellent critical thinking skills, service-focused sales manager dedicated to developing staff and working with a diverse customer base. With a background in Early Child Development and child psychology taught the importance of being humble and empathetic while sharing experiences and knowledge, to build trust in client interactions which has created repeat business and loyal relationships with customers.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Completed RODIUM Leadership Academy May 2024. We accomplished reading 10 books based around the importance and skills of leadership. As a group we collaborated questions and leadership tactics to take back to our teams.
Completed Bren'e Brown Dare to Lead workshop as a group June 2018. Using skills and communications to encourage and develop the best teams moving forward with the company.