Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angela Robb

Battle Creek,MI

Summary

Seasoned sales and service manager bringing over 17 years' experience to the sales and service industry, adept at handling customer issues quickly and effectively. Using excellent critical thinking skills, service-focused sales manager dedicated to developing staff and working with a diverse customer base. With a background in Early Child Development and child psychology taught the importance of being humble and empathetic while sharing experiences and knowledge, to build trust in client interactions which has created repeat business and loyal relationships with customers.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Branch Sales and Service Manager

OMNI Community Credit Union
01.2018 - Current
  • Responsible for member satisfaction, increasing loan production goals, and team building and development
  • Leadership and business conferences for continuing education regarding coaching and developing as a servant leader
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
  • Efficiently assisted team with problematic transactions to maintain member satisfaction and quickly resolve issues
  • Scheduled and managed a staff of 3 – 8 in all member service, sales and loan processes to ensure compliance with lending/regulation policies across the company

Assistant Manager

OMNI Community Credit Union
01.2017 - Current
  • Accountable for team building, scheduling, meeting planning and annual presentations.
  • Liaison between tellers, loan officers and branch manager
  • Responsible for branch meeting agendas and monthly team coaching reviews
  • Maintaining a balance of branch responsibilities and members communication

Personal Advisor/Loan Officer, New Account Specialist

OMNI Community Credit Union
01.2009 - Current
  • Successfully closed on average of $350,000 in loans per month
  • Per month in loans upselling 10% loan growth annually, while opening new accounts and maintaining customer relationships
  • Advising, counseling, and educating clients on finances, budgeting, credit reports, loans and mortgages
  • Complied with regulatory requirements
  • Mortgage NMLS certified
  • Michigan Notary

Teller/New Hire Trainer

OMNI Community Credit Union
01.2007 - Current
  • Training new hires on all branch responsibilities cash handling and maintaining friendly member service and branch responsibilities

Education

Some College (No Degree) - Early Childhood Development, Child Psychology

Kellogg Community College
Battle Creek, MI

Skills

  • Culture development
  • Coaching
  • Team building
  • Mentoring
  • Conflict resolution
  • Active listening
  • Effective communication
  • Insightful trust
  • Resilient to change
  • Team leadership

Accomplishments

Completed RODIUM Leadership Academy May 2024. We accomplished reading 10 books based around the importance and skills of leadership. As a group we collaborated questions and leadership tactics to take back to our teams.


Completed Bren'e Brown Dare to Lead workshop as a group June 2018. Using skills and communications to encourage and develop the best teams moving forward with the company.

Timeline

Branch Sales and Service Manager

OMNI Community Credit Union
01.2018 - Current

Assistant Manager

OMNI Community Credit Union
01.2017 - Current

Personal Advisor/Loan Officer, New Account Specialist

OMNI Community Credit Union
01.2009 - Current

Teller/New Hire Trainer

OMNI Community Credit Union
01.2007 - Current

Some College (No Degree) - Early Childhood Development, Child Psychology

Kellogg Community College
Angela Robb