Angela Robinson
Indianapolis,IN
Summary
Compassionate Patient Service Specialist known for high productivity and efficient task completion. Possess specialized skills in patient registration, appointment scheduling, and medical billing. Excel in communication, empathy, and problem-solving to enhance patient experience and support healthcare team effectiveness.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Homeward Health
Indianapolis, IN
12.2023 - 07.2024
- Scheduled appointments and managed patient records using electronic health record software.
- Educated patients on available payment plans and financial assistance options.
- Provided general customer service support by answering questions about services provided by the practice.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Consistently met deadlines by accurately completing and submitting essential documentation.
Lead Project Coordinator
Lowes Home Improvement
Indianapolis, IN
01.2016 - 08.2023
- Managed project resources including personnel, materials and equipment.
- Maintained accurate records of project documents, such as meeting minutes, change requests and action items.
- Conducted training sessions for staff on new tools or techniques used in project management.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Managed multiple projects with competing deadlines simultaneously.
Education
Associate of Arts - Holistic Health
Auguste Escoffier School of Culinary Arts
Boulder, CO10-2023
Skills
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Multitasking and Organization
- Problem-Solving
- Technical Troubleshooting
- Customer Support
- Market Research
- Delegation and Supervision
- Schedule Management
- Data Tracking
- Training and mentoring
- Account Management
- Email correspondence
- Data Entry
- Payment Processing
References
References available upon request.
Timeline
Patient Service Specialist
Homeward Health
12.2023 - 07.2024
Lead Project Coordinator
Lowes Home Improvement
01.2016 - 08.2023
Associate of Arts - Holistic Health
Auguste Escoffier School of Culinary Arts
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