Angela Robinson
Murfreesboro,TN
Summary
Enthusiastic, proactive, and solution driven Senior Revenue Cycle leader possessing comprehensive experience in providing remote revenue cycle management within a distributed team environment. Highly qualified to drive superior client satisfaction through inbound and outbound channels. Expertise in resolving complex data, while supporting the business and optimizing revenue cycle outcomes.
Overview
14
14
years of professional experience
Work History
Insurance Agent - Agency Owner
Country Financial
01.2020 - Current
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
Revenue Cycle Director
Meharry Medical College Department of Medicine
01.2018 - 01.2019
- Provide executive leadership and oversight of revenue cycle management processes for the multispecialty department of medicine
- Championed 100+ multi-specialty providers and 20+ managers and direct reports
- Managed operations for Charge Capture, Claims Submission, Denial Management, Medical Records, EDI submissions, Insurance Verification and Provider enrollment
- Increased upfront collections by 20%
- Decreased denial rates by 30% by increasing first pass rate
Corporate Director Business Office Operations
Acadia Healthcare
01.2014 - 01.2018
- Provide ongoing Middle Revenue management for hospitals in multi states
- Oversee Eligibility Verification to ensure accurate determination of patient coverage and claim delivery in accordance with payer guidelines
- Managed Provider Enrollment activities to ensure timely claim submission to payers and maintain compliance with enrollment regulations
- Managed day-to-day business office operations related to insurance verification, claim submission, and remittance advice
Director Revenue Cycle
Cogent HMG/Sound Physicians
01.2011 - 01.2014
- Responsible for Middle Revenue Cycle for Central Billing office includes implementation of current and future strategies to verify Eligibility, Improve Process time of Provider Enrollment and EDI solutions
- Managed Revenue Cycle Areas Verification, Provider enrollment and EDI solutions for 1600 physicians in 120 hospitals in multiple states
- Educate staff on insurance verification process to ensure accurate information used for claim submission to decrease front end edits related to improper verification
Education
B.S. Candidate - Business Administration
Middle Tennessee State University
Murfreesboro, TNSkills
- Leadership and Team Management
- Attention to Detail and Accuracy
- Strategic Planning and Decision Making
- Denial Management and Claims Resolution
- Customer service and client relationship management
Timeline
Insurance Agent - Agency Owner
Country Financial
01.2020 - Current
Revenue Cycle Director
Meharry Medical College Department of Medicine
01.2018 - 01.2019
Corporate Director Business Office Operations
Acadia Healthcare
01.2014 - 01.2018
Director Revenue Cycle
Cogent HMG/Sound Physicians
01.2011 - 01.2014
B.S. Candidate - Business Administration
Middle Tennessee State University
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