ANGELA ROLAND
Salinas,CA
Summary
Customer service expert with almost 25 years of experience across diverse industries. Highly skilled in building and maintaining strong relationships with both colleagues and customers, ensuring a supportive and positive environment. Known for excellent communication, problem-solving, and a dedication to delivering personalized service that consistently exceeds expectations. Committed to fostering connections that enhance customer loyalty and contribute to team success.
Overview
9
9
years of professional experience
Work History
Patient Support Specialist
Alpha Medical
Capitola
01.2023 - 10.2023
- Managed patient emails, ensuring quick responses for healthcare providers
- Identified issues and solutions to eliminate backlog and maximize workflows
- Approached and solved problems with initiative and sound judgment.
Account Executive
Peloton
Capitola
10.2022 - 01.2023
- Created successful sales plans, differentiating products and increasing revenue
- Improved sales through careful tracking and trend analysis
- Developed customer relationships and partnerships to meet or exceed revenue and profit goals
- Demonstrated product knowledge and value to customers.
Shipping and Receiving Associate
Santa Cruz Bicycles
Santa Cruz, US
08.2014 - 02.2018
- Maintained accurate shipping and receiving records
- Checked shipments for issues and ensured accuracy
- Coordinated transport and handled deliveries
- Reconciled shipping invoices and receiving reports to verify count accuracy
- Checked incoming freight against invoice and receiving reports.
Sales Specialist and Operations/Inventory Support
Apple Inc.
Monterey, US
- Built strong customer relationships, responded promptly to inquiries, and resolved issues
- Advised on financing options and provided ongoing support
- Maintained security, organized the workspace, and managed inventory
- Helped team achieve 100% on annual physical inventory counts.
Education
Salinas Union High School
Salinas, CaliforniaSkills
- Critical Thinking
- Senior leadership support
- Customer Service
- Administrative tasks
- Marketing
- Guest Services
- Sales expertise
Timeline
Patient Support Specialist
Alpha Medical
01.2023 - 10.2023
Account Executive
Peloton
10.2022 - 01.2023
Shipping and Receiving Associate
Santa Cruz Bicycles
08.2014 - 02.2018
Sales Specialist and Operations/Inventory Support
Apple Inc.
Salinas Union High School
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