Angela Rowan
Granada,MN
Summary
Dynamic professional with extensive experience in customer service and operations management. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in schedule coordination and decision-making, successfully optimizing resource allocation and driving business growth in fast-paced environments. Committed to delivering exceptional results and fostering team collaboration.
Overview
30
30
years of professional experience
Work History
Dispatcher
Prairie Lakes Transit
08.2024 - 06.2025
- Managed communication between drivers and clients, ensuring accurate information flow.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Owner Manager
Cutting Edge Salon & Spa
09.1995 - 06.2024
- Directed daily operations, ensuring high-quality service delivery and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clientele.
- Managed financial budgets, optimizing resource allocation for operational efficiency.
- Trained and mentored staff, fostering a collaborative and skilled team environment.
- Oversaw salon scheduling, maximizing appointment bookings and minimizing downtime.
- Managed day-to-day business operations.
Salon Consultant
Transformations Salon Consulting
05.2012 - 04.2016
- Analyzed market trends to recommend new services that aligned with client demands.
- Collaborated with management to implement promotional strategies that increased foot traffic.
- Utilized strong interpersonal skills to build rapport quickly with clients, ensuring a comfortable and enjoyable salon experience.
- Worked closely with salon owner to identify areas for process improvement and growth opportunities, contributing to overall business strategy development.
- Leveraged social media platforms effectively to showcase salon work, driving interest in services offered while strengthening brand identity online.
- Attended regular trade show events, expanding professional network and staying up-to-date on emerging trends within the beauty industry.
- Assisted management in setting realistic sales goals based on historical performance data and current market conditions.
Education
Bachelor of Arts - Ministry
Christian Leadership Institute
Spring Lake, MI08-2028
Certification - Life & Health Coach
Health Coach Institute
Boise, ID08-2020
Licensed Application - Cosmetology
Hairdresser;s Educaional Center
Fairmont, MN02-1992
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Time management
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Schedule coordination
Timeline
Dispatcher
Prairie Lakes Transit
08.2024 - 06.2025
Salon Consultant
Transformations Salon Consulting
05.2012 - 04.2016
Owner Manager
Cutting Edge Salon & Spa
09.1995 - 06.2024
Bachelor of Arts - Ministry
Christian Leadership Institute
Certification - Life & Health Coach
Health Coach Institute
Licensed Application - Cosmetology
Hairdresser;s Educaional Center
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