Angela Roy

Data entry, beginning with intake, identifying delivery method for prescription, verifying needed demographics, allergies, active insurance

Trouble shooting rejected claims, if needed searching new insurance, contacting insurance company if needed, offering our best cash price to those without coverage

Submitting Prior Auth requests to prescribers office or offering covered alternatives Explaining to patients their options and how the process works

Accessing pharmaceutical websites for known medication coupons when patients have a high copay or uncovered medication such as insulin, or savings cards for those eligible on high cost meds to reduce monthly out of pocket expenses

Track inventory control, expired medications, creating, reviewing, submitting and receiving Rx and OTC orders

Giving excellent patient care, whether the patient is a new face or someone known to me I pride myself on knowing most of our patients, their meds and their past issues in the event I may need to assist in any way

Bedside delivery, providing discharge patients with their meds to take home Contacting the prescriber when processing prescriptions if anything seems questionable or too expensive

Building a friendly repertoire with other healthcare professionals to build a collaborative relationship that results in better patient care through reducing wait times when problems arise

Assisting my fellow technicians in problems that arise without judgment or making them feel as if I’m inconvenienced or bothered