Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Rusten

Tabor

Summary

Proven expertise in HIPAA compliance and exceptional customer service, honed at Shenandoah Medical Center. Excelled in maintaining confidentiality, handling high-pressure situations with empathy, and fostering teamwork. Demonstrated strong multitasking and organizational skills, contributing to enhanced patient care and operational efficiency.

Overview

15
15
years of professional experience

Work History

Patient Access Representative

Shenandoah Medical Center
04.2022 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.

Medical Clinic Receptionist

Medical Clinic PC
05.2014 - 04.2022
  • Greeted patients, scheduled appointments and maintained records and accounts.
  • Called patients to remind of upcoming appointments and help schedule testing for off-site services.
  • Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
  • Maintained medical record database with up-to-date patient information and provided information to other providers.

Receptionist

Nishna Insurance Agency
08.2009 - 05.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Business

Iowa Western Community College
Council Bluffs, IA

High School Diploma -

Fremont Mills Community Schools
Tabor, IA
05.1996

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Strong empathy

Timeline

Patient Access Representative

Shenandoah Medical Center
04.2022 - Current

Medical Clinic Receptionist

Medical Clinic PC
05.2014 - 04.2022

Receptionist

Nishna Insurance Agency
08.2009 - 05.2014

Business

Iowa Western Community College

High School Diploma -

Fremont Mills Community Schools

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Angela Rusten