Angela Salazar
Los Angeles,California
Summary
Results-driven retail professional with strong sales and customer service expertise. Proven ability to enhance customer satisfaction and drive revenue growth through effective product promotion. Skilled in maintaining store organization and cleanliness while efficiently managing diverse customer needs in fast-paced environments. Adaptable team player committed to continuous learning and contributing to overall team success.
Overview
9
9
years of professional experience
Work History
Markdown Coordinator
Ralphs Grocery Store
West Hollywood, California
05.2024 - Current
- Worked with the perishable departments in the store and marked down items near sell-by or expiration dates.
- Kept communication with the employees in the perishable departments in order to ensure fresh products for customers.
- Enforce employees to keep items rotated to preserve items' freshness.
- Checked rotation on items throughout the center store, removed expired products, and scanned them out of inventory to be sent back to the warehouse or given to donation organizations.
E-Commerce Lead
Ralphs Grocery Store
07.2023 - 05.2024
- Communicate any substitutions or exceptions to customer's order at time of pick-up
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
- Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
- Perform required opening and closing procedures
- Learn and adapt to new and improved processes
- Assist in training new e-Commerce team members
- Meet/exceed productivity standards
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
E-Commerce Clerk
Ralphs Grocery Store
West Hollywood, California
07.2022 - 05.2024
- Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up
- Meet/exceed customer expectations for ease of shopping, variety, fresh ness, and cleanliness
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines
- Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
- Initiate and complete selection process for customers' on-line orders
- Read and follow directions given in the note section
- Ensure quality and freshness of all items chosen
- Communicate with customers via portable phone and respond to calls in a professional and timely manner.
Retail Supervisor at LA Zoo
SSA Group
03.2022 - 07.2022
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Guest Advisor
Petco
01.2017 - 03.2022
- Restocked merchandise daily, following first-in-first-out standards
- Delighted guests with above-and-beyond service, working to uncover and meet diverse needs
- Kept accurate register by carefully processing each transaction
- Supported customers with personal shopper-level assistance, locating items, suggesting related products, and advising on policies
- Key holder, in charge of opening and closing store
- Bending, kneel, and lift, standing for long periods of time.
- Enhanced guest experience by providing personalized recommendations and tailored advice on products and services.
- Addressed guest concerns promptly and effectively, fostering a positive atmosphere and repeat business.
- Trained new associates on company policies and procedures to ensure consistent quality of service.
- Collaborated with management to develop targeted promotions that drove sales growth and customer engagement.
Education
Bachelor of Arts - Sociology
California State University, Long Beach
Long Beach, CA05-2027
Associate of Arts - Social And Behavioral Sciences
Los Angeles City College
Los Angeles, CA06-2025
Skills
- Inventory management
- Product restocking
- Customer service excellence
- Leadership skills
- Effective communication
- Organizational skills
Timeline
Markdown Coordinator
Ralphs Grocery Store
05.2024 - Current
E-Commerce Lead
Ralphs Grocery Store
07.2023 - 05.2024
E-Commerce Clerk
Ralphs Grocery Store
07.2022 - 05.2024
Retail Supervisor at LA Zoo
SSA Group
03.2022 - 07.2022
Guest Advisor
Petco
01.2017 - 03.2022
Bachelor of Arts - Sociology
California State University, Long Beach
Associate of Arts - Social And Behavioral Sciences
Los Angeles City College