Angela Salazar
El Paso
Summary
Accomplished professional with a proven track record at Amazon, enhancing customer satisfaction through timely deliveries and safe driving. Expert in problem resolution and teamwork, adept at utilizing GPS for efficient route planning. Demonstrated ability to manage time effectively, increasing delivery efficiency. Dependable and reliable, committed to excellence in service delivery.
Overview
14
14
years of professional experience
Work History
Flex Driver
Amazon
El Paso
03.2022 - Current
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Utilized navigation tools for efficient route planning, minimizing delays due to traffic or road closures.
- Managed time effectively to maximize the number of packages delivered per shift.
- Delivered goods and products to customer on time and in excellent condition.
Call Center Representative
Alorica
El Paso, TX
09.2014 - 10.2016
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized call management systems to track and document customer interactions accurately.
- Assisted team members in troubleshooting technical issues to enhance service delivery.
- Adapted quickly to changing processes and procedures, ensuring compliance with company standards.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Medical Receptionist and Coder
Socorro Pediatrics
El Paso, TX
06.2012 - 08.2014
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations.
- Coordinated communication between patients and healthcare providers to facilitate care delivery.
- Handled insurance verification and billing inquiries to streamline administrative processes.
- Assisted in training new staff on office protocols and patient management systems.
- Improved front desk efficiency by implementing a streamlined appointment confirmation process.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Medical Office Specialist -
Kaplan College
El Paso, TXHigh School Diploma -
Tornillo High School
Tornillo, TX06.2008
Skills
- Data entry
- Problem resolution
Customer service
- Positive attitude
- Teamwork and collaboration
- Valid Driver's license
Timeline
Flex Driver
Amazon
03.2022 - Current
Call Center Representative
Alorica
09.2014 - 10.2016
Medical Receptionist and Coder
Socorro Pediatrics
06.2012 - 08.2014
Medical Office Specialist -
Kaplan College
High School Diploma -
Tornillo High School