Angela Sanchez
Grant,MI
Summary
Optical Manager with extensive experience at Sam’s Club, excelling in optical sales and insurance processing. Proven track record in enhancing workflow efficiency and training staff to elevate customer service. Adept at appointment scheduling and optimizing inventory management, ensuring customer satisfaction and operational excellence.
Overview
28
28
years of professional experience
Work History
Optical Manager
Sam’s Club
08.2024 - Current
- Managed daily optical operations and ensured compliance with company policies.
- Oversaw inventory management, optimizing stock levels for efficient customer service.
- Trained and mentored staff on product knowledge and customer interaction techniques.
- Implemented process improvements to enhance workflow efficiency in the optical department.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Explained prescriptions, optical terminology and products to customers.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
Store Manager
Rite-Aid Pharmacy
Grant, MI
08.1998 - 08.2024
- Managed daily store operations ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Analyzed inventory levels, optimizing stock management to reduce shortages and excesses.
- Developed employee schedules to maximize productivity while maintaining labor cost targets.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Associate of Science - Clinical Medical Assistant
Baker College
Muskegon, MISkills
- Insurance processing
- Optical sales
- Appointment scheduling
- Optical dispensing
Timeline
Optical Manager
Sam’s Club
08.2024 - Current
Store Manager
Rite-Aid Pharmacy
08.1998 - 08.2024
Associate of Science - Clinical Medical Assistant
Baker College